Accessing Portals/Kiosks

• Using QR Codes with the Check-In Kiosk
• Check-In Kiosk
• Downloading and Using the iClassPro App
• Making Your Parent Portal Work for You
• Office (Admin) Portal
• Staff Portal Mobile Interface
See all 7 articles

Makeup Tokens

• Setting Up and Configuring Makeup Tokens
• Staff - Creating Makeup Tokens
• Staff - Applying Makeup Tokens from the Office Portal
• Staff - Editing/Deleting Existing Makeup Tokens
• Staff - Reports for Viewing Makeup Token Information
• Makeup Tokens in the Parent Portal

Not A Customer Yet?

• Are There Per User Fees?
• How Does the Free Trial Work?
• How Much Does iClassPro Cost?
• Is There a Long Term Contract?

Getting Started

• ★ Logging into iClassPro
• ★ Configuring Basic Elements
• ★ Creating a New Staff Member
• ★ Creating a New Family
• ★ Creating a New Student
• ★ Creating a New Class
See all 17 articles

Browser Help & Requirements

• Updating your Web Browser
• Trouble Accessing iClassPro?
• Requirements for Using iClassPro
• Clearing the Browser History
• How to Disable and Clear AutoFill Info in your Browser

Class

• Transferring an Enrollment from the Calendar View
• Cancelling Classes
• About Monthly, Session and Rolling Session (Bill Dates)
• Easy Roll Sheet Printing from Classes Page
• Using Blackout Schedules
• Assigning Rooms to Classes
See all 14 articles

Camp

• Using the Camp Alias Feature
• Camps for Events and Private Lessons
• Camp Pricing Schedules
• Using Camp Types
• Create a New Camp
• Duplicate a Camp
See all 7 articles

Billing Settings

• Class Billing Tab - Billing Schedules & Tuition, Discounts, Proration
• Key Elements of a Charge - Programs, Charge Categories and Tax Rates
• Billing Operations Checklist
• Anniversary Charges
• Billing Hourly in iClassPro
• How to Set Up Discounts
See all 11 articles

Skill Tracking

• Determine Your Rating System
• Creating Your Skill Bank
• Creating Your Skill Tree
• Linking Skill Trees to Programs, Classes, and Camps
• Evaluating Students from the Admin Portal
• Evaluating Skills thru the Staff Portal
See all 10 articles

Charges and Payments

• Processing eCheck Payments
• Issuing Partial Refunds in iClassPro
• Applying Credits and Payments in Customer Ledgers
• Special Topic: Autopay Discounts
• Giving Account Credit
• Issuing Credits (Mass Credits)
See all 25 articles

Communications

• Custom Email Templates
• Family and Staff Email Logs
• New Email Blast Opt-In Design
• Email Blast Delivery Status Definitions
• Email Blasts
• Sending Emails to All Addresses on File
See all 17 articles

Administrator

• Configuring your "Business Information" Settings
• Troubleshooting Receipt Printers
• Available Dashboard Widgets
• Attendance Settings & Overview
• Recent History Views
• User Groups and Staff Permissions
See all 10 articles

Page Filters

• Camps Page Filters
• Classes Page Filters
• Families Page Filters
• Parties Page Filters
• Skills Page Filters
• Staff Page Filters
See all 7 articles

Policies

• Family Policies
• Intro to Student Policies
• Creating and Editing Student Policies
• Student Policies in the Admin/Office Portal
• Student Policies in the Parent Portal
• Student Policies in the Staff Portal
See all 7 articles

Staff

• Using the Staff Portal's "My Account" feature
• How to Delete a Family or Student
• Staff Portal Mobile Interface
• Recording Attendance Using the Front Desk Computer Interface
• How to Merge Family Accounts
• Unsubscribe Families from Email Blasts
See all 10 articles

Time Clock

• Using Time Clock in the Staff Portal
• About Time Clock
• Staff Permissions for Time Clock
• Staff Set Up and Punch Types
• Clocking In and Out
• Submitting Time Adjustment Requests as an Employee
See all 12 articles

Parent Portal

• How to Submit a Transfer Request Through the Parent Portal
• How to Submit a Drop Request Through the Customer Portal App
• How to Submit a Drop Request Through the Parent Portal
• Disabling the Parent Portal
• News and Announcements Feature
• Linking to Different Parent Portal Locations
See all 19 articles

Report

• Available Reports
• Promo Code Report (MAR-2)
• How You Heard Summary Report (MAR-1)
• Tax Reconciliation Report (FIN-16)
• Family Annual Total Receipts Report (FIN-15)
• Families Applied Payment Summary (FIN-14)
See all 77 articles

iPartyPro

• What is iPartyPro?
• iPartyPro Activation and Staff Access
• iPartyPro Settings and Navigation
• Overview of Party Setup
• Create Party Time Slots
• Create Party Stations
See all 17 articles

Ledger

• Charge Basics
• Payment Basics
• Reporting Income
• Understanding the Program Deposit Split Report
• Understanding the Bank Deposit Report
• Entering Payments Before or After the Payment Date
See all 7 articles

iClassPro Merchant Services

• FAQ's About 1099-K
• PCI Compliance
• Credit Card Processing Fees
• Visa Fixed Acquirer Network Fee (FANF)
• Reconciling Using a Clearing Account
• Understanding Chargebacks
See all 14 articles