Do you want to increase your knowledge and discover more about the applications offered by iClassPro? If so, search our Knowledgebase to find all the answers you need!
Knowledgebase
Account Setup (SETTINGS>SETUP)
iClassPro Live
Customer Portal
- How Do I Configure the Marketing and Branding Settings? (Other Settings)
- How Do I Configure Financial Settings? (Other Settings)
- How Do I Purchase a Gift Certificate in the Customer Portal?
- How Do I Set Up the Customer Portal?
- How Do I Configure Point of Sale Settings for Customer Portal? (Other Settings)
- What is the News and Announcements Feature? See all 22 articles
Punch Passes
Point of Sale (POS)
- How Do I Add/Update Products and Variations (Point of Sale)?
- How Do I Add/Update Categories/Subcategories (Point of Sale)?
- What is the Point of Sale Feature?
- How Do I Review Point of Sale Purchases?
- How Do I Make a Point of Sale Purchase? (Customer Portal)
- How Do I Add/Update Inventory (Point of Sale)? See all 9 articles
Accessing Portals/Kiosks
- What Hardware Do I Need to Use iClassPro’s Apps and Portals?
- How Do I Configure the Check-In Kiosk?
- How Do I Download/Use the Staff Portal App?
- How Do I Download/Use the iClassPro Kiosk App?
- How Do I Enable "Guided Access" Mode for the iClassPro Kiosk App?
- How Do QR Codes Work with the Check-In Kiosk? See all 10 articles
Makeup Tokens
- How Do I Mass Create Makeup Tokens for Families/Students/Classes?
- How Do I Set Up/Configure Makeup Tokens?
- How Do I Create Makeup Tokens in the Office Portal?
- How Do I Apply/Redeem Makeup Tokens from the Office Portal?
- How Do I Edit/Delete/Reset Existing Makeup Tokens From the Office Portal?
- Which Reports Include Makeup Token Information? See all 7 articles
Getting Started
Browser Help & Requirements
Class
Camp
Billing Settings
Skill Tracking
Charges and Payments
Communications
- ★ What Variables are Available for Email Blasts/Custom Emails?
- How Do I Send Push Notifications?
- What Variables are Available for Automated Email Templates?
- How Do I Send Email Blasts from the CLASSES Page?
- How Do I Set Up/Edit Custom Email Templates?
- What are the Family/Staff Communication Logs? See all 19 articles
Administrator
Page Filters
- How Do I Create and Use Smart/Preset Filters?
- Which Filters Are Available for the CALENDAR Page?
- Which Filters Are Available for the CAMPS Page?
- Which Filters Are Available for the CLASSES Page?
- Which Filters Are Available for the ENROLLMENTS Page?
- Which Filters Are Available for the FAMILIES Page? See all 10 articles
Policies
Staff
- How Do I View/Update Student Details in the Staff Portal?
- How Do I Record Attendance in the Staff Portal?
- How Do I View Class/Camps Details in the Staff Portal?
- What Do I Need to Know About the Staff Portal Mobile Interface?
- How Do I Reset a Family's Customer Portal Password?
- How Do I Use the Staff Portal's "My Account" Feature? See all 15 articles
Time Clock
- What is the Time Clock?
- What Staff Permissions are Needed to Use the Time Clock?
- How Do I Configure Time Clock Settings for Staff Members?
- How Do Staff Members Clock In/Out of the Time Clock?
- How Does an Employee Submit a Time Adjustment Request from the Time Clock?
- How Do Time Clock Administrators Review Time Clock Entries? See all 12 articles
Report
- How Do I Compare the Tax Reconciliation Report (FIN-16) With the Program Deposit Split Report (FIN-4)?
- What is the Program Deposit Split Report (FIN-4)?
- What is the Bank Deposit Report (FIN-2)?
- What is the Returned Payments Report (FIN-23)?
- What is the Waitlist Report (CLA-21)?
- What is the First Enrollments Report (CLA-20)? See all 88 articles
iPartyPro
Ledger
- What Do I Need to Know About Charges?
- What Do I Need to Know about Payments?
- Which Reports are Available for Reporting Income?
- How Does the Program Deposit Split Report (FIN-4) Reflect Applied Payments/Credits?
- How Does the Bank Deposit Report (FIN-2) Reflect Payment Information?
- How Do I Enter a Payment Before/After the Payment Date?
iClassPro Payment Services
- What is the Automatic Card Updater?
- What is the Bank Holiday Schedule for 2021?
- How Do I Process Payments and Issue Refunds/Voids from Integrated PIN Pads?
- How Do I Connect the Ingenico iSMP4 to WiFi?
- How Do I Set Up an Ethernet Connected PIN Pad?
- What Do the Declined Transaction Result Codes Mean? See all 29 articles