Do you want to increase your knowledge and discover more about the applications offered by iClassPro? If so, search our Knowledgebase to find all the answers you need!
Knowledgebase
General Questions
Account Setup (SETTINGS>SETUP)
iClassPro Live
Customer Portal/Mobile App
- What is the Customer Portal?
- How Do I Enable/Configure the Customer Portal Staff Page?
- How Do I Configure Punch Passes Settings? (Other Settings)
- How Do I Configure Tagline/Lead Settings? (Other Settings)
- How Do I Configure the Marketing and Branding Settings? (Other Settings)
- How Do I Configure Financial Settings? (Other Settings) See all 27 articles
Punch Passes
Point of Sale (POS)
- How Do I Add/Update Products and Variations (Point of Sale)?
- How Do I Add/Update Categories/Subcategories (Point of Sale)?
- What is the Point of Sale Feature?
- How Do I Review Point of Sale Purchases?
- How Do I Make a Point of Sale Purchase? (Customer Portal)
- How Do I Add/Update Inventory (Point of Sale)? See all 9 articles
Accessing Portals/Kiosks
- What Hardware Do I Need to Use iClassPro’s Apps and Portals?
- How Do I Configure the Check-In Kiosk?
- How Do I Download/Use the Staff Portal App?
- How Do I Download/Use the iClassPro Kiosk App?
- How Do I Enable "Guided Access" Mode for the iClassPro Kiosk App?
- How Do QR Codes Work with the Check-In Kiosk? See all 10 articles
Makeup Tokens
- How Do I Mass Create Makeup Tokens for Families/Students/Classes?
- How Do I Set Up/Configure Makeup Tokens?
- How Do I Create Makeup Tokens in the Office Portal?
- How Do I Apply/Redeem Makeup Tokens from the Office Portal?
- How Do I Edit/Delete/Reset Existing Makeup Tokens From the Office Portal?
- Which Reports Include Makeup Token Information? See all 7 articles
Getting Started
Browser Help & Requirements
Class
Camp
Billing Settings
Skill Tracking
Charges and Payments
Communications
- ★ What Variables are Available for Email Blasts/Custom Emails?
- Which Automated Email Templates are Available?
- How Do I Send Push Notifications?
- What Variables are Available for Automated Email Templates?
- How Do I Send Email Blasts from the CLASSES Page?
- How Do I Set Up/Edit Custom Email Templates? See all 20 articles
Administrator
Pages & Page Filters
Policies
- What Do I Need to Know About Family, Student, and Transactions Policies?
- How Do I Create/Edit a Family, Student, or Transactions Policy?
- What is the Photo Waiver?
- How Can I View Policy Information in the Admin/Office Portal?
- How Are Policies Handled in the Customer Portal?
- How Are Policies Reflected in the Staff Portal?
Staff
- How Do I Mark a Staff Member as Absent/Assign a Substitute Instructor?
- What is the Substitute Instructor Feature?
- How Do I View/Update Student Details in the Staff Portal?
- How Do I Record Attendance in the Staff Portal?
- How Do I View Class/Camps Details in the Staff Portal?
- What Do I Need to Know About the Staff Portal Mobile Interface? See all 15 articles
Time Clock
- What is the Time Clock?
- What Staff Permissions are Needed to Use the Time Clock?
- How Do I Configure Time Clock Settings for Staff Members?
- How Do Staff Members Clock In/Out of the Time Clock?
- How Does an Employee Submit a Time Adjustment Request from the Time Clock?
- How Do Time Clock Administrators Review Time Clock Entries? See all 12 articles
Report
- What is the Family With Same Primary Emails for Login Report (FAM-12)?
- What is the Instructor Schedule Conflict Report (STA-12)?
- What is the Instructor Absences And Substitutions Report (STA-11)?
- What is the Tuition Override Report (STU-17)?
- Which File Format Options Are Available for Reports?
- What is the Class Roll Not Taken Report (CLA-11)? See all 94 articles
iPartyPro
Ledger
- What Do I Need to Know About Charges?
- What Do I Need to Know about Payments?
- Which Reports are Available for Reporting Income?
- How Does the Program Deposit Split Report (FIN-4) Reflect Applied Payments/Credits?
- How Does the Bank Deposit Report (FIN-2) Reflect Payment Information?
- How Do I Enter a Payment Before/After the Payment Date?
iClassPro Payment Services
- What is the Automatic Card Updater?
- What is the Bank Holiday Schedule for 2021?
- How Do I Process Payments and Issue Refunds/Voids from Integrated PIN Pads?
- How Do I Connect the Ingenico iSMP4 to WiFi?
- How Do I Set Up an Ethernet Connected PIN Pad?
- What Do the Declined Transaction Result Codes Mean? See all 29 articles