Do you want to increase your knowledge and discover more about the applications offered by iClassPro? If so, search our Knowledgebase to find all the answers you need!
Knowledgebase
General Questions
Browser Help & Requirements
Getting Started
Account Setup (SETTINGS>SETUP)
Administrator
Accessing Portals/Kiosks
- What Hardware Do I Need to Use iClassPro’s Apps and Portals?
- How Do I Configure the Check-In Kiosk?
- How Do I Download/Use the Staff Portal App?
- How Do I Download/Use the iClassPro Kiosk App?
- How Do I Enable "Guided Access" Mode for the iClassPro Kiosk App?
- How Do QR Codes Work with the Check-In Kiosk? See all 9 articles
Customer Portal/Mobile App
- How Do I Submit a Trial Request from the Customer Portal?
- How Do I Submit a Makeup Request from the Customer Portal? (No Tokens)
- How Do I Create a Party Booking in the Mobile/Branded App?
- How Do I Create a Camp Enrollment in the Mobile/Branded App?
- How Do I Create a Class Enrollment in the Mobile/Branded App?
- How Do I Log Into and Navigate the Mobile/Branded App? See all 35 articles
Class
Appointments
- How Do I Cancel or Reschedule an Appointment in the Mobile App?
- How Do I Create an Appointment Booking in the Mobile App?
- What is the Appointments Feature?
- How Do I Configure the Appointments Feature for the Office Portal?
- How Do I Create/Edit Appointments and Appointment Timeslots?
- How Do I Use the Appointments QuickEdit Tool? See all 11 articles
Camp
Punch Passes
Billing Settings
Makeup Tokens
- How Do Makeup Tokens Work in the Mobile App?
- How Do I Mass Create Makeup Tokens for Families/Students/Classes?
- How Do I Set Up/Configure Makeup Tokens?
- How Do I Create Makeup Tokens in the Office Portal?
- How Do I Apply/Redeem Makeup Tokens from the Office Portal?
- How Do I Edit/Delete/Reset Existing Makeup Tokens From the Office Portal? See all 8 articles
Skill Tracking
Charges and Payments
- How Do I Manually Create Appointment Tuition Charges?
- What is the Appointment Tuition Charges Task (Global Appointment Billing)?
- How Do I Manually Create a Charge for a Party?
- What are Early Bird Discounts?
- How Do I Manually Create Camp Tuition Charges?
- How Can I Offer Multiple Billing Options? See all 36 articles
Communications
- ★ What Variables are Available for Email Blasts/Custom Emails?
- How Can I Share a Direct Link to a Class?
- How Do I Locate Students Based on "First Enrollment" Type?
- How Can I Manage Scheduled Email Blasts?
- Which Automated Email Templates are Available?
- How Do I Send Push Notifications? See all 23 articles
Pages & Page Filters
Policies
- What Do I Need to Know About Family, Student, and Transactions Policies?
- How Do I Create/Edit a Family, Student, or Transactions Policy?
- What is the Photo Waiver?
- How Can I View Policy Information in the Admin/Office Portal?
- How Are Policies Handled in the Customer Portal?
- How Are Policies Reflected in the Staff Portal?
Staff
- How Do I Use the Staff Portal's "My Schedule" Feature?
- How Does a Staff Member Revoke Access for a Secondary User?
- How Do I Mark a Staff Member as Absent/Assign a Substitute Instructor?
- What is the Substitute Instructor Feature?
- How Do I View/Update Student Details in the Staff Portal?
- How Do I Record Attendance in the Staff Portal? See all 17 articles
Time Clock
- What is the Time Clock?
- What Staff Permissions are Needed to Use the Time Clock?
- How Do I Configure Time Clock Settings for Staff Members?
- How Do Staff Members Clock In/Out of the Time Clock?
- How Does an Employee Submit a Time Adjustment Request from the Time Clock?
- How Do Time Clock Administrators Review Time Clock Entries? See all 12 articles
Report
- What is the Custom Student List?
- What is the Custom Family List?
- What is the Appointment Revenue Report (FIN-25)?
- What is the Appointment Cancellations/No-Shows Report (STA-14)?
- What is the Instructor Appointment Schedule Report (STA-13)?
- What is the Gateway Transactions Report (FIN-24)? See all 101 articles
Ledger
- What Do I Need to Know About Charges?
- What Do I Need to Know about Payments?
- Which Reports are Available for Reporting Income?
- How Does the Program Deposit Split Report (FIN-4) Reflect Applied Payments/Credits?
- How Does the Bank Deposit Report (FIN-2) Reflect Payment Information?
- How Do I Enter a Payment Before/After the Payment Date?
iPartyPro
Point of Sale (POS)
- How Do I Process a Point of Sale Return?
- How Do I Add/Update Products and Variations (Point of Sale)?
- How Do I Add/Update Categories/Subcategories (Point of Sale)?
- What is the Point of Sale Feature?
- How Do I Review Point of Sale Purchases?
- How Do I Make a Point of Sale Purchase? (Customer Portal) See all 10 articles
Enterprise Portal
Data Warehouse
- What is the Data Warehouse?
- What is the Power BI Template? (Enrollment Reports)
- What is the Power BI Template? (Revenue Reports)
- What is the Power BI Template? (Customer Portal Reports)
- What is the Power BI Template? (Student Participation Reports)
- What is the Power BI Template? (Skill Progression Reports) See all 9 articles