Knowledgebase
Account Setup (SETTINGS>SETUP)
iClassPro Live
Customer Portal
- How Do I Set Up the Customer Portal?
- What is the News and Announcements Feature?
- What is the Checkout Reservation Timer?
- How Do I Configure General Settings? (Other Settings)
- What is Website Integration? (Other Settings)
- How Do I Configure the Marketing and Branding Settings? (Other Settings) See all 22 articles
Punch Passes
Point of Sale (POS)
Accessing Portals/Kiosks
- What Hardware Do I Need to Use iClassPro’s Apps and Portals?
- How Do I Configure the Check-In Kiosk?
- How Do I Download/Use the Staff Portal App?
- How Do I Download/Use the iClassPro Kiosk App?
- How Do I Enable "Guided Access" Mode for the iClassPro Kiosk App?
- How Do QR Codes Work with the Check-In Kiosk? See all 10 articles
Makeup Tokens
- How Do I Mass Create Makeup Tokens for Families/Students/Classes?
- How Do I Set Up/Configure Makeup Tokens?
- How Do I Create Makeup Tokens in the Office Portal?
- How Do I Apply/Redeem Makeup Tokens from the Office Portal?
- How Do I Edit/Delete/Reset Existing Makeup Tokens From the Office Portal?
- Which Reports Include Makeup Token Information? See all 7 articles
Getting Started
Browser Help & Requirements
Class
Camp
Billing Settings
Skill Tracking
Charges and Payments
Communications
- ★ What Variables are Available for Email Blasts/Custom Emails?
- What Variables are Available for Automated Email Templates?
- How Do I Send Email Blasts from the CLASSES Page?
- How Do I Set Up/Edit Custom Email Templates?
- What are the Family/Staff Communication Logs?
- How Does the Email Blast Opt-In Feature Work? See all 18 articles
Administrator
Page Filters
- How Do I Create and Use Smart/Preset Filters?
- Which Filters Are Available for the CAMPS Page?
- Which Filters Are Available for the CLASSES Page?
- Which Filters Are Available for the FAMILIES Page?
- Which Filters Are Available for the PARTIES Page?
- Which Filters Are Available for the SKILLS Page? See all 8 articles
Policies
Staff
- How Do I View/Update Student Details in the Staff Portal?
- How Do I Record Attendance in the Staff Portal?
- How Do I View Class/Camps Details in the Staff Portal?
- What Do I Need to Know About the Staff Portal Mobile Interface?
- How Do I Reset a Family's Customer Portal Password?
- How Do I Use the Staff Portal's "My Account" Feature? See all 15 articles
Time Clock
- What is the Time Clock?
- What Staff Permissions are Needed to Use the Time Clock?
- How Do I Configure Time Clock Settings for Staff Members?
- How Do Staff Members Clock In/Out of the Time Clock?
- How Does an Employee Submit a Time Adjustment Request from the Time Clock?
- How Do Time Clock Administrators Review Time Clock Entries? See all 12 articles
Report
iPartyPro
Ledger
iClassPro Payment Services
- How Do I Process Payments and Issue Refunds/Voids from Integrated PIN Pads?
- How Do I Connect the Ingenico iSMP4 to WiFi?
- How Do I Set Up an Ethernet Connected PIN Pad?
- What Do the Declined Transaction Result Codes Mean?
- How Do I Switch Between Merchant Accounts? (Merchant Portal)
- How Do I Manage Users and Notification Preferences? (Merchant Portal) See all 27 articles