IN BRIEF
Punch Passes in iClassPro allow families to pre-purchase a set number of visits that can be redeemed through the Check-In Kiosk, Customer Portal, or Office Portal. Each redemption creates a Single-Day enrollment and reduces the remaining balance on the Pass.
Overview
iClassPro’s Punch Pass system allows families to buy a Pass that grants a specific number of visits to your facility. These Passes can be redeemed through several methods depending on how your business has configured access:
- Check-In Kiosk – Customers can redeem visits directly during check-in.
- Customer Portal – If enabled, customers can redeem visits online when enrolling.
- Office Portal – Staff can redeem visits manually for customers.
When creating a Punch Pass, administrators designate it as either:
- A Family Punch Pass – redeemable by any student linked to the purchasing family.
- A Student Punch Pass – redeemable only by a specific student.
Redeeming a Punch Pass automatically:
- Creates a Single-Day enrollment in the selected class.
- Decreases the remaining number of passes available.
Administrators can suspend or delete a Punch Pass when needed:
- Suspending temporarily prevents use but allows reactivation later.
- Deleting permanently removes the Pass from the system.
Accessing the Feature
- From the Office Portal, navigate to the USER MENU.
- Select the Punch Passes feature.
- Configure or view Passes depending on your permissions.
- Use the appropriate workflow (Setup, Purchase, or Redeem) as described in the linked documents below.
Step-by-Step Instructions
The following documents provide detailed guidance for setting up, managing, and using Punch Passes in iClassPro:
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Punch Pass Permissions
https://support.iclasspro.com/hc/en-us/articles/360042866274-Punch-Pass-Permissions -
Punch Pass Setup
https://support.iclasspro.com/hc/en-us/articles/360042866254-Punch-Pass-Setup -
Purchasing Punch Passes
https://support.iclasspro.com/hc/en-us/articles/360042866194-Purchasing-Punch-Passes -
Redeeming a Punch Pass From the Office Portal
https://support.iclasspro.com/hc/en-us/articles/360043356813-Redeeming-a-Punch-Pass-From-the-Office-Portal -
Redeeming a Punch Pass From the Check-In Kiosk
https://support.iclasspro.com/hc/en-us/articles/360043356753-Redeeming-a-Punch-Pass-From-the-Check-In-Kiosk -
How Do Punch Passes Work in the Customer Portal?
https://support.iclasspro.com/hc/en-us/articles/4406600033303-How-Do-Punch-Passes-Work-in-the-Customer-Portal- - Reports for Locating Families/Students with Punch Passes
Troubleshooting & FAQs
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Why can’t I redeem a Punch Pass?
- The Pass may be suspended, expired, or fully used. Check the Pass status under the family or student record in the Office Portal.
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Can a suspended Punch Pass be reactivated?
- Yes. Suspended Passes can be unsuspended at any time to restore redemption capability.
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What happens when a Punch Pass is deleted?
- Deleting removes the Pass permanently from the system and cannot be undone.