IN BRIEF
Data restoration allows iClassPro administrators to recover deleted or altered information due to errors such as accidental deletions or incorrect family merges. Depending on the situation, data can be restored either fully or partially, with different timelines and impacts on System availability.
Overview
iClassPro continuously backs up customer data to ensure recovery options are available when information is accidentally deleted or modified. These backups are stored as snapshots, allowing data to be restored to a specific point in time if needed.
Key points to understand before requesting a restoration include:
- How far back data can be restored.
- The difference between complete and partial restorations.
- Expected timelines and potential downtime.
- Billing considerations for restoration services.
Accessing the Feature
Data restoration is not a self-service Feature within the System and must be initiated through Customer Support.
To request a data restoration:
- Ensure you are logged in as a site administrator.
- Contact iClassPro Customer Support.
- Submit your restoration request in writing with clear details about what needs to be restored.
Written requests help ensure accuracy, as restoration scenarios can vary significantly depending on the data involved.
Step-by-Step Instructions
Understanding What Data Can Be Restored
- All account data is backed up as snapshots.
- Snapshots occur every minute as part of standard operations.
- Data can be restored to any specific minute within the last 30 days.
- Backups older than 30 days are archived and require significantly more time to restore.
Types of Data Restorations Available
Complete Restoration
- Restores the entire System to a selected point in time.
- Removes all changes made after that restoration point.
- Requires the class management site to be taken offline during the process.
- Once complete, the site becomes immediately available.
- This is the most efficient restoration option.
Partial Restoration
- Used when restoring the entire System would be unnecessarily disruptive.
- Common use case:
- A single class or limited set of data was accidentally deleted.
- Requires expert analysis to ensure restored data integrates correctly with current data.
- May not be viable if the restoration is too complex or time-consuming.
- If partial restoration is not feasible:
- A copy of the requested information may be provided instead.
- Information may be delivered in an alternate format, such as an Excel change log.
Initiating a Restoration Request
- Requests must be submitted by a site administrator.
- Requests must be made in writing to Customer Support.
- Written communication ensures the correct data and time frame are restored.
Important Note: Restoration efforts are a billable service.
Restoration Timeframes
- Complete restorations for a single site:
- Typically take less than three hours during normal business hours.
- Will be completed within 30 days.
- Partial restorations:
- Generally fall within the same time window.
- Unplanned after-hours restorations:
- Treated as high priority.
- May still be delayed depending on circumstances.
- In rare cases where multiple sites require restoration, full restoration could take up to 24 hours.
Troubleshooting & FAQs
-
Can I restore data from more than 30 days ago?
- Data older than 30 days is archived. While restoration may still be possible, it will take significantly longer than restoring recent data.
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Will my site be unavailable during a restoration?
- Complete restorations require the site to be taken offline temporarily. Partial restorations may not require downtime, depending on complexity.
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Why do partial restorations take longer to evaluate?
- Partial restorations require expert analysis to ensure older data integrates correctly with current System data, which can increase complexity.
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What happens if a partial restoration is not possible?
- If restoration is too complex, a copy of the requested information may be provided in an alternate format, such as an Excel change log.
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Are data restorations included with my subscription?
- No. All restoration efforts are considered a billable service.