IN BRIEF
After sending or scheduling an Email Blast, you can manage file attachments, organize uploaded documents, and review detailed Email Blast reports. These tools make it easy to include supplemental materials and track message delivery.
- Overview
- Accessing the Feature
- Step-by-Step Instructions
- Reviewing Email Blast Reports
- Troubleshooting & FAQs
- Related Articles
Overview
The Email Attachments and Uploaded Files features allow you to share documents, images, or forms with your customers through clickable links within Email Blasts. Each uploaded file is stored in your iClassPro account under SETTINGS>UPLOADED FILES, and you can attach any of these existing files to an outgoing email.
After sending, iClassPro automatically generates an Email Blast Report within the Background Tasks, showing which emails were sent successfully, which failed, and which selected recipients have unsubscribed from Email Blasts (and therefore did not receive it).
Accessing the Feature
- Attachments: Available from the Email Blast toolbar when composing an email.
- File Management: Navigate to SETTINGS>UPLOADED FILES to view, upload, or delete stored files.
- Email Reports: Found in the Background Tasks area after an email is sent.
Step-by-Step Instructions
Adding Attachments to Email Blasts
- Select your audience on the FAMILIES, STUDENTS, ENROLLMENTS, or STAFF page.
- Select the Email icon to open the Email Blast window.
- Within the email toolbar, select the Attachment icon.
- Choose one of the following:
- Upload a new file, or
- Select from the most recently uploaded list.
- To view more stored files, select Show More.
- Once attached:
- Images (JPG / JPEG, GIF, or PNG files) will be displayed within the body of the email (if supported by the recipient’s email client).
- Documents (such as PDFs or Office files) will appear in your email as a clickable link.
NOTE: Attached document files are shared as secure download links. Customers can access them directly from the email without needing to log into the Customer Portal.
Managing Uploaded Files
To review or remove uploaded files:
- Go to SETTINGS>UPLOADED FILES.
- From here, you can:
- View all uploaded content.
- Upload new files for future use.
- Delete files to free up space.
Each account includes 1 GB of free file storage for attachments and embedded images.
Supported File Types
Document/Text Files (appear as clickable links or attachments):
- DOC / DOCX
- TXT
- CSV
- XLS / XLSX
- PPT / PPTX
Image Files (embedded directly in the email, if supported by the recipient’s email client):
- JPG / JPEG
- GIF
- PNG
NOTE: Some file types may require customers to use an external viewer to open the file.
Reviewing Email Blast Reports
After an Email Blast has finished sending, a report labeled “Email Blast :: [Subject of Your Email]” appears in the Background Tasks.
This report includes:
- The content of the email sent
- A list of all recipients, including those who unsubscribed or had delivery failures
- The status of each message
You can also:
- Access individual Email Blast records from the Family Email Log
- Select Update Statuses at any time to refresh the delivery results
Additional Details
- Reports remain available in the Background Tasks for 60 days, after which they are automatically removed.
- NOTE: Background tasks can be deleted at any time by the account owner or staff member who created it.
- You can download and save any report for your records.
- For information about Email Blast delivery indicators, see "What Do the Email Blast Delivery Status Indicators Mean?"
Troubleshooting & FAQs
-
Why can’t I find my Email Blast report?
- Reports are automatically deleted after 60 days. Download important reports before they expire.
-
My customer says they can’t open the attached file. What should I check?
- Confirm that the file type is one of iClassPro’s accepted formats and that the customer has the appropriate viewer (such as Microsoft Office or a PDF reader).
-
Can I replace or update an attachment after sending the email?
- No. Once the email is sent, its attached link cannot be modified. Upload a new version and send a follow-up Email Blast if needed.
-
What is the file storage limit?
- Each iClassPro account includes 1 GB of storage space for uploaded files.
-
Can I integrate with an external email service for marketing?
- Yes. You can connect your MailChimp account to synchronize email lists. See "How Do I Setup/Integrate My MailChimp Account?" for details.