IN BRIEF
The Class Filter Settings control which search filters are available to customers when viewing classes in the Customer Portal or Mobile App. These filters help customers narrow results by age, program, day, or other criteria, improving the registration experience.
Overview
Class filters make it easier for customers to find classes that match their needs. Administrators can enable or disable specific filters to control what appears in the Customer Portal or Mobile App’s class listings.
These options are especially helpful for larger programs with many class listings, allowing users to refine searches by program, level, day, or instructor.
Accessing the Feature
- In the Office Portal, navigate to SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS.
- Expand the Class Filters section below the Class Registration Settings.
Step-by-Step Instructions
Each filter can be enabled or disabled individually. When enabled, that filter appears as an option customers can use while browsing classes online.
To configure filters:
- Review the list of available filters.
- Enable the checkbox next to each filter you wish to display in the Customer Portal or Mobile App.
- Disable the checkbox next to any filter you do not want customers to see.
- After making changes, be sure to Save your settings.
Available Filter Options
- Show Age Filter – allows customers to filter classes by eligible age range.
- Show Gender Filter – filters classes by gender requirements (if defined).
- Show Program Filter – filters by program category.
- Show Session Filter – filters by assigned session/rolling session (if sessions are used).
- Show Day Filter – allows filtering by the day of the week a class meets.
- Show Level Filter – filters by class level (useful when programs have progressive skill tiers).
- Show Instructor Filter – filters by assigned instructor.
- Show Openings Filter – displays classes based on available openings.
- Show Search Filter – displays a free-text search box for broader keyword-based filtering.
NOTE: These filters only control what appears to customers. Disabling a filter does not affect the internal class data or how classes are displayed within the Office Portal.
Troubleshooting & FAQs
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Why is "X" filter not displayed to customers in the Customer Portal?
- Verify that the filter is enabled under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>CLASS FILTERS, and that changes were saved after enabling/disabling the filter options.
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Can I reorder or rename the filters?
- No. Filters appear in a preset order and use standard naming conventions within the Customer Portal.
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Why are some filters (like Sessions or Levels) showing no results?
- These filters will only display results if the selected data is applied to active classes (i.e., the selected Level must be assigned to an active class for it to appear in the results).
- If multiple filters options are selected (such as a Level and a Day of the Week), a class must meet both criteria to appear in the results.
- These filters will only display results if the selected data is applied to active classes (i.e., the selected Level must be assigned to an active class for it to appear in the results).