How Do I Create a Party Booking in the Mobile/Branded App?

Learn how to create a party booking in the Mobile/Branded App.

This option only appears for accounts that have an Elite or Premium subscription plan that have enabled “Show Parties and Allow Visitors to Register for Them” under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>GENERAL SETTINGS.

Booking a Party

To create a Party booking:


  1. From the main Dashboard screen, click the "Book a Party" icon, or select BOOKINGS from the navigation toolbar at the bottom of the screen, then select "Book a Party."
  2. On the "Party Booking" screen, select a date.
  3. Choose a Party Time Slot. Time Slots will be divided by Party Station.party_booking02.png
  4. Click "Add Package" to select a Party Package.
    • NOTE: If you cannot see the complete Party Package description, click "Read More" to expand that section.
  5. Select any Add-ons you wish to include in your party package by increasing the quantity from "0." Once you have selected all of the Add-ons, click CONTINUE.
    • NOTE: If there are no Add-ons available, this step will not be displayed.
  6. Review/enter any Party details, including:
    • Name of Party (Required)
      • NOTE: If you were logged in when you began the party registration process, a Party Name is automatically populated based on the Primary Guardian's name, but can be edited if needed.
    • Number of Guests (Required)
    • Contact information (Required)
      • NOTE: If you were logged in when you began the party registration process, contact information will already be populated based on the primary guardian's details, but can be edited if needed.
    • Guest(s) of Honor (optional)
    • Additional Information (optional)
  7. Enable the checkbox to the left of the agreement text to accept the waiver.
  8. Click CONTINUE.
  9. On the "Party Booking Summary" screen, review the party information displayed. If needed, click the back arrow in your browser to return to a previous page to make adjustments. (Be sure to click CONTINUE on each page to apply any changes.)

Checking Out

To check out/submit your party booking:

  1. Choose whether to pay only the required Deposit, or to pay the Full Amount (if this option is available).
  2. If the option to "Allow Visitors the Ability to Use Available Account Credits" is enabled under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>FINANCIAL, customers will be given the option to apply existing account credit towards their balance.
  3. If no credit exists or customers do not wish to apply it, they can choose to “Use Payment Method on File” to use their existing autopay method to make a payment.
  4. Unchecking the “Use Payment Method on File” option will allow them to enter new payment details.
    • The "Store/Update Payment Method on File?" and "Opt-In to Recurring Billing" options will be auto-checked based on the status of the "Require Saved Payment Method Authorized For Recurring Billing" setting under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>FINANCIAL.
      • If this setting is enabled, the customer will not be allowed to uncheck "Store payment method on file?" (although they will be allowed to request to disable "Opt-In to Recurring Billing").
      • If this setting is NOT enabled, the "Store payment method on file?" and "Opt-In to Recurring Billing" options will appear but will NOT be auto-enabled.
      • If “Opt-In to Recurring Billing” is enabled, the “Recurring Payment Opt In” policy will be displayed and must be accepted to continue. Once accepted, a success message will be displayed, and the family will receive the "Opt-In Confirmation for Recurring Payment" email.
        • This template can be edited under SETTINGS>SETUP>GENERAL SETTINGS>COMMUNICATION TEMPLATES>CUSTOMER PORTAL>"Opt-In Confirmation for Recurring Payment."
  5. After making the appropriate selection, click PAY NOW to submit the payment and complete the checkout.
  6. Once the payment is processed successfully, a pop-up window will confirm that the party has been booked and a payment was made.


Need more assistance?

Customer support is available at 1-877-554-6776 Mon - Fri, 9 am to 9 pm (CT) and Sat, 9 am to 6 pm (CT).