IN BRIEF
The Party Booking Management system in iClassPro allows administrators to set up, manage, and offer party bookings through both the Office Portal and Customer Portal. This includes configuring time slots, stations, packages, and add-ons, as well as enabling online booking and follow-up communication workflows.

• Overview
• Accessing the Feature
• Step-by-Step Instructions
  • Configure Party Settings
    • Additional Configuration Details
  • Reordering Packages and Add-ons
• Parties on the Customer Portal
  • Enable Party Booking on the Customer Portal
• Party Follow-Up Autopilot Workflow
  • Workflow Purpose
• Troubleshooting & FAQs
• Related Articles

Overview

The Party Booking Management system provides a structured way to create and manage party offerings within iClassPro. It allows businesses to define available booking times, customize party experiences, and offer optional add-ons to increase revenue.

Once configured, available party time slots appear on the PARTIES page and can be made accessible to customers through the Customer Portal.

This system also includes tools for automation, such as follow-up communications after a party has occurred.

Back to top

Accessing the Feature

1. From the main navigation menu, select PARTIES.
2. Review the setup checklist displayed on the page. 
   
3. The PARTIES page includes a checklist to guide initial setup.
4. As setup tasks are completed, the checklist updates to reflect progress.
5. Once setup is complete, available party time slots display on this page.

Back to top

Step-by-Step Instructions

Configure Party Settings

1. From the main navigation menu, go to SETTINGS.
2. Select PARTIES.

Within SETTINGS > PARTIES, configure the following sections:

• Time Slots - Define available party times for each station
• Stations - Create and manage unique party spaces within your facility
• Packages - Define the party experience being offered to customers
• Add-ons
  • Create optional items that can be attached to packages
  • Used to enhance or upsell the party experience
• Financial
  • Control how party income is tracked within the System
  • Determines how data appears on financial reports
• Other
  • Customize waiver requirements
  • Set lead time for online booking
  • Configure confirmation emails

Back to top

Additional Configuration Details

• Completing all settings is required before party bookings can be made available
• Settings directly impact both internal scheduling and Customer Portal visibility

Back to top

Reordering Packages and Add-ons

• Expand the menu within SETTINGS > PARTIES
• Select the "Actions" button
• Adjust the order of packages and add-ons
• This determines how options appear on the Customer Portal

Important Note: Use the "Actions" button to control the display order of packages and add-ons on the portal.

Back to top

Parties on the Customer Portal

Customers can view and book parties directly through the Customer Portal once the feature is enabled.

• Parties are accessed through the BOOKING section of the Customer Portal
• Available parties display if they are:
  • Not already booked
  • Not disabled

Back to top

Enable Party Booking on the Customer Portal

1. Go to SETTINGS.
2. Select CUSTOMER PORTAL.
3. Navigate to OTHER SETTINGS.
4. Select GENERAL SETTINGS.
5. Enable "Show Parties and Allow Parents to Register for Them".

Once enabled:

• Available party time slots appear online
• Customers can select dates, times, packages, and options during booking

Back to top

Party Follow-Up Autopilot Workflow

iClassPro includes an Autopilot workflow designed to automate post-party communication.

• Sends follow-up messages after a party occurs
• Delivery methods include:
  • Email
  • SMS
  • Push notifications
• Messages are sent a specified number of days after the event

Back to top

Workflow Purpose

• Improve customer engagement
• Encourage repeat bookings
• Collect feedback or promote additional services

For more information, refer to How Do I Configure the Party Follow Up Workflow?

Back to top

Troubleshooting & FAQs

• Why are no party time slots showing on the PARTIES page?
  • Ensure all required settings under SETTINGS > PARTIES are completed. Time slots will not display until setup is finished.
• Why are parties not visible on the Customer Portal?
  • Confirm that "Show Parties and Allow Parents to Register for Them" is enabled under SETTINGS > CUSTOMER PORTAL > OTHER SETTINGS > GENERAL SETTINGS.
• Can I control the order of packages shown to customers?
  • Yes. Use the "Actions" button in SETTINGS > PARTIES to reorder packages and add-ons.
• How are party bookings tracked financially?
  • Financial tracking is configured under the Financial section within SETTINGS > PARTIES and determines how transactions appear in reports.

Back to top

Related Articles

• Where Do I Configure Party Booking Management Settings?
• How Do I Create Party Time Slots?
• How Do I Create Party Stations?
• How Do I Create Party Packages?
• How Do I Create Party Add-ons?
• How Do I Configure Financial Settings for Parties?
• How Do I Configure the "Other" Party Settings?
• How Do I Activate the Party Booking Management System and Give Staff Members Access?
• How Do I Configure the Party Follow Up Workflow?

Back to top