IN BRIEF
“Guided Access” is an iOS feature that allows an iPad or other iOS device to remain locked to a single app. When used with the iClassPro Kiosk App, it helps prevent customers from exiting the kiosk, opening other apps, or accessing the web while using a customer-facing device.

• Overview
• Accessing the Feature
• Step-by-Step Instructions
  • Setting Up Guided Access
  • Preventing the Screen From Sleeping (iOS 12.1.1 +)
  • Starting a Guided Access Session
  • Exiting a Guided Access Session
• Troubleshooting & FAQs
• Related Articles

Overview

When using an iPad or other iOS device as a customer-facing kiosk, iClassPro recommends enabling “Guided Access” mode. Guided Access limits the device to a single application, ensuring customers remain within the iClassPro Kiosk App and cannot navigate to other apps or settings.

This setup is especially important for front-desk kiosks, self-check-in stations, and other unattended devices.

Back to top

Accessing the Feature

Guided Access is configured directly within the iOS device settings.

• On newer versions of iOS: Settings > Accessibility > Guided Access
• On older versions of iOS: Settings > General > Accessibility > Guided Access

Back to top

Step-by-Step Instructions

Setting Up Guided Access

1. Open the Settings app on the iOS device.
2. Navigate to Accessibility > Guided Access.
3. Turn on Guided Access.
4. Select Passcode Settings, then select Set Guided Access Passcode.
5. Enter a passcode and confirm it.
   • Be sure to remember this passcode; it is required to exit Guided Access later.

Back to top

Preventing the Screen From Sleeping (iOS 12.1.1 +)

If the kiosk screen is turning off while Guided Access is active, adjust the following setting:

1. Go to Settings > General > Accessibility > Guided Access.
2. Enable Mirror Display Auto-Lock.
3. Exit the Settings menu.

Back to top

Starting a Guided Access Session

1. Open the iClassPro Kiosk App.
2. Start Guided Access using the appropriate button for the device:
   • Devices with a Home button: triple-select the Home button.
   • Devices without a Home button: triple-select the Power button.
3. Select Start.

The device is now locked to the iClassPro Kiosk App.

Back to top

Exiting a Guided Access Session

1. End Guided Access using the appropriate button for the device:
   • Devices with a Home button: triple-select the Home button.
   • Devices without a Home button: triple-select the Power button.
2. Enter the Guided Access passcode.
3. Select End.

Note: A Guided Access session must be restarted each time it is exited.

Back to top

Troubleshooting & FAQs

• Why does Guided Access need to be restarted after exiting?
  • Guided Access does not persist automatically. Once it is ended, the device returns to normal operation until a new session is started.
• What happens if I forget the Guided Access passcode?
  • The passcode is managed by iOS. If it is forgotten, Apple’s device recovery steps may be required to regain access.

Back to top

Related Articles

• How Do I Download/Use the iClassPro Kiosk App?
• Apple Support: Use Guided Access on iPhone or iPad
  • https://support.apple.com/en-us/HT202612
• Apple Support: Accessibility Features on iOS Devices
  • https://support.apple.com/accessibility

Back to top