IN THIS ARTICLE:
The Mobile App allows customers to view, manage, and redeem Makeup Tokens for eligible makeup enrollments based on your business’s settings. Customers can see their students’ available tokens, review details, and apply or request makeups directly from the app.
Overview
Makeup Tokens allow families to schedule makeup lessons for missed classes through the Mobile App. Depending on your settings, customers may be able to redeem tokens directly or submit a request for staff approval. All actions are controlled by the settings under SETTINGS>MAKEUP TOKENS.
These instructions assume that:
- Makeup Tokens are enabled and configured in your system.
- The customer’s account already contains valid tokens.
Accessing the Feature
- Log into the Mobile App using your email address and password.
- Navigate to the Account screen.
- Select the student whose Makeup Tokens you want to view or redeem.
- Select Makeups from the Student Actions menu.
Step-by-Step Instructions
Viewing Makeup Token Information
- From the Account screen, tap the student’s profile.
- Select Makeups.
- Review the list of available Makeup Tokens.
- Each token displays details such as:
- Issue date
- Issued by
- Expiration date (if applicable)
- Eligible programs
- Comments (if any)
- Each token displays details such as:
- Expand any collapsed area to view additional information.
Using a Token to Create a Makeup Enrollment
- Tokens associated with deleted programs will not display the Use Makeup Token option. Instead, a Contact Us message appears, allowing the customer to reach out for staff assistance to reassign the token to an active program.
- For valid tokens:
- Select Use Makeup Token to automatically create a makeup enrollment in an eligible class, or select Request to submit a makeup request for staff approval.
- The wording depends on whether auto-approval is enabled in the Makeup Token Settings.
- Choose a makeup date. The default date is the current day, but customers can change it to another date.
- A list of eligible classes will display based on:
- Token configuration
- Student’s age and gender
- Class availability
- Use filters at the top of the page to refine available class options.
- If the setting Restrict Applying Makeup Tokens Only to Classes With Expected Absences is enabled under SETTINGS > MAKEUP TOKENS > CUSTOMER PORTAL SETTING, only classes with expected absences on the selected makeup date will appear.
- Select the desired class to complete the makeup enrollment process.
- Select Use Makeup Token to automatically create a makeup enrollment in an eligible class, or select Request to submit a makeup request for staff approval.
Depending on the business’s configuration, the makeup enrollment will either:
- Be automatically approved, or
- Be submitted to staff for approval.
Additional Notes
- If a token is redeemed for a class with multiple timeslots on the same day (e.g., Monday 7:00 PM–8:00 PM and 8:00 PM–9:00 PM), the student will be enrolled in all timeslots associated with that class.
- If the class meets on multiple days (e.g., Monday and Wednesday), the makeup enrollment applies only to the date selected.
- Enrollment availability may also be limited by the setting Restrict enrollment start date based on class start time under SETTINGS > CUSTOMER PORTAL > OTHER SETTINGS > CLASS REGISTRATION.
Troubleshooting & FAQs
-
Why do I not see the “Use Makeup Token” option?
- This occurs when the token is linked to a deleted program. The “Contact Us” message appears instead so staff can reassign it to a valid program.
-
Why are there no eligible classes showing when I select a makeup date?
- There may be no classes matching the student’s eligibility criteria (age, gender, or available openings). If the “Restrict Applying Makeup Tokens Only to Classes With Expected Absences” setting is enabled, only classes with open absences for that date will be shown.
-
Can customers change a makeup date after submitting it?
- Once a makeup enrollment is created, customers must contact the business directly to make changes or reschedule.