IN BRIEF
This article explains which staff permissions and Customer Portal settings control access to and use of Punch Passes in iClassPro. It also outlines how these settings affect redemption through the Check-In Kiosk.
Overview
Punch Passes are a flexible enrollment option that allows customers to purchase a set number of visits for classes or appointments.
NOTE: The Single Day enrollment type is always used for Punch Pass enrollments. These enrollments will always appear as “Single Day,” even if this option is not enabled under SETTINGS>SETUP>CLASS SETTINGS>GENERAL CLASS SETTINGS.
Accessing the Feature
To manage or configure Punch Passes, navigate to USER MENU>PUNCH PASSES in the Office Portal.
- For more information about Punch Passes and how they work, see What Are Punch Passes?
Step-by-Step Instructions
Staff-Related Permissions
The following permissions control staff access to Punch Pass features:
-
Page Permissions
- Punch Passes Page – Required to access the Punch Passes page to set up and configure Punch Passes.
-
Tasks Permissions
- Punch Passes – Required to view and redeem Punch Passes.
- Delete/Suspend Punch Passes – Allows deleting or suspending a Punch Pass for an individual student or all users.
- Edit Student/Family Punch Passes – Allows editing the number of passes remaining and/or expiration date for a purchased Punch Pass.
Additional Tasks Permissions required to redeem Punch Passes:
- Full permission to “Classes” and “Appointments” – Needed to view eligible classes or appointments when redeeming a Punch Pass via the Check-In Kiosk.
- Full permission to “Enrollments” – Required because redeeming a Punch Pass creates a single-day enrollment in the selected class.
Customer Portal-Related Settings
To allow customers to view Punch Pass information in the Customer Portal:
- Enable Show Student Punch Card Passes under
SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>GENERAL SETTINGS.
For customers to purchase or redeem Punch Passes through the Customer Portal, see:
- How Do I Configure Punch Pass Settings? (Other Settings)
- How Do Punch Passes Work in the Customer Portal?
Check-In Kiosk-Related Permissions
To redeem Punch Passes through the Check-In Kiosk, the staff account used to launch the kiosk must have all the permissions noted above.
- For additional details, refer to How Does the Check-In Kiosk Work?: Staff User Permissions.
Troubleshooting & FAQ
-
Why can’t I redeem a Punch Pass at the Check-In Kiosk?
- Verify that the staff account used to launch the kiosk has full permissions for “Classes,” “Appointments,” and “Enrollments.” Without these, eligible sessions may not display.
-
Why do Punch Pass enrollments appear as “Single Day”?
- Punch Pass enrollments always use the Single Day type, regardless of whether the Single Day option is enabled in Class Settings.
-
How can customers see or purchase Punch Passes in the Customer Portal?
- Enable “Show Student Punch Card Passes” under Customer Portal settings and ensure portal purchasing settings are configured.