How Do I Schedule Email Blasts? – iClassPro Support

IN BRIEF
Scheduling an Email Blast allows you to set a specific date and time for an email to be sent automatically. This is useful for reminders, announcements, or time-sensitive promotions you want to prepare in advance.

Overview
Accessing the Feature
Step-by-Step Instructions
Troubleshooting & FAQs
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Overview

The Schedule Email option enables staff to create an Email Blast and choose a future send date and time. Scheduled emails are processed automatically through the Background Tasks.

Important Notes

Scheduled emails only include Families/Students who meet the selection criteria at the time the task is created, not at the time the email is sent.

This means that:

Students whose enrollments drop after the scheduling date might still receive the email (depending on how the "Active On" date was set).
Students with future enrollments on the date the task was created might not receive the email (depending on how the "Active On" date was set).
Students whose enrollments were created after the task creation date will not receive the email (since the enrollments did not exist at the time the email was scheduled).

Accessing the Feature

Navigate to either the FAMILIES or STUDENTS page.
Select one or more records to email.
Select the envelope/email icon from the toolbar at the bottom of the screen to open the Email Blast window.

Step-by-Step Instructions

Scheduling the Email

Compose your Email Blast message as described in How Do I Send Email Blasts?.
Enable the Schedule email to be sent at a later date and time option.
Choose the desired Date and Time for delivery.
Select Send.
A confirmation dialog appears, asking you to verify that you wish to schedule the Email Blast.
- Select Yes to confirm.
The scheduled email will appear in the Scheduled Emails window.

Managing Scheduled Emails

Scheduled Email Blasts cannot be edited after scheduling. If corrections need to be made, staff will need to cancel the Scheduled Email Blast and create a new one with the updated information.

For instructions on reviewing or canceling pending messages, see "How Can I Manage Scheduled Email Blasts?".

Delivery Behavior

If an error occurs at the scheduled date/time, iClassPro will automatically retry delivery for up to six hours.
During this retry period, the task will remain visible in the Scheduled Emails window and can be manually canceled if needed.
If the issue is not resolved within six hours, the task will be dropped from the queue without processing.

Troubleshooting & FAQs

Why didn’t my scheduled email go to everyone I expected?
- The system only includes recipients who met the selection filters when the task was created, not at the time the email was actually sent.
Can I change the content or recipients after I’ve scheduled an email?
- No. You must cancel the existing scheduled email and create a new one with updated content or filters.
What happens if the email fails to send at the scheduled time?
- iClassPro automatically retries for up to six hours. If the issue remains unresolved, the task is dropped from the queue.
Where can I find my scheduled Email Blasts?
- Scheduled Email Blasts will appear under the Scheduled Emails window until sent, canceled, or dropped.