IN BRIEF
Two-Factor Authentication (2FA), also known as Multi-Factor Authentication, adds an extra layer of protection when staff members log into iClassPro’s Office Portal or Staff Portal.  Once enabled, users must enter both their login credentials and a time-sensitive authentication code generated by an authentication app. 

• Overview
• Accessing the Feature
• Step-by-Step Instructions
  • Setting Up Two-Factor Authentication for Staff Members
    • Compatible Authentication Apps
    • Configuring the Authentication App
    • Resetting Two-Factor Authentication
• Troubleshooting & FAQs
• Related Articles

Overview

Two-Factor Authentication helps prevent unauthorized access by requiring users to provide both their username and password and a unique authentication code from a compatible mobile app.

This ensures that even if a password is compromised, a second verification step is required before logging into either portal.

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Accessing the Feature

To enable Two-Factor Authentication:

1. Navigate to SETTINGS>SETUP>STAFF SETTINGS>STAFF OPTIONS.
2. Locate the following options under Staff Options:
   • Require Two-Factor on Office Portal – requires staff to enter an authentication code when logging into the Office Portal.
   • Require Two-Factor on Staff Portal – requires staff to enter an authentication code when logging into the Staff Portal.

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Step-by-Step Instructions

Setting Up Two-Factor Authentication for Staff Members

1. Enable one or both Two-Factor options in SETTINGS>SETUP>STAFF SETTINGS>STAFF OPTIONS.
2. Inform staff members that they will need to install an authentication app on their mobile device.

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Compatible Authentication Apps

• Google Authenticator
• Authy
• Duo Mobile
• LastPass Authenticator
• Microsoft Authenticator
• 2FA Authenticator

NOTE: Any app compatible with Google Authenticator will work. These can be downloaded from the Google Play Store or App Store.

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Configuring the Authentication App

1. After Two-Factor Authentication has been enabled, the next time a staff member logs in to the Office Portal or Staff Portal, a QR code and “Secret Key” will display on the login screen.
2. In their authentication app, staff should add a new authentication service and enter or scan the “Secret Key.”
3. Once configured, the app will generate a 6-digit authentication code each time the staff member logs in.
4. Enter the 6-digit code into the login screen to complete authentication.

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Resetting Two-Factor Authentication

 
If a staff member changes or loses access to their device:

1. Open the staff member’s profile.
2. Under Login Information, select the Reset Two Factor button next to their username.
3. The System will generate a new “Secret Key” for that user.

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Troubleshooting & FAQs

• What happens if a staff member does not have an authentication app installed?
  • They will not be able to log in until they install and configure a compatible app using the provided Secret Key.
• Can administrators disable Two-Factor Authentication after it has been enabled?
  • Yes. Return to SETTINGS>SETUP>STAFF SETTINGS>STAFF OPTIONS and uncheck the Two-Factor settings for either portal.
• What if the authentication code does not work?
  • Verify that the staff member’s device time is set correctly. Authentication codes are time-based and will fail if the device clock is inaccurate.

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Related Articles

• How Do I Create a New Staff Member?
• How Do I Update or Assign a Staff Password?
• How Do I Configure Staff Permissions and User Groups?

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