IN BRIEF:
The Email Blast feature in iClassPro allows you to compose and send mass email communications to one or more families, students, or staff members. Messages can include text, images, variables, and attachments, making it easy to share updates, announcements, or reminders.

• Overview
• Accessing the Feature
• Step-by-Step Instructions
  • Composing and Sending the Email
  • Additional Sending Options
  • Delivery Details
• Troubleshooting & FAQs
• Related Articles

Overview

The Email Blast feature enables staff to create and send emails directly from the Office Portal. Emails can be sent to one recipient, or to multiple families or students simultaneously.

When an email is sent, it is queued as a Background Task. After an Email Blast has finished sending, a report labeled “Email Blast :: [Subject of Your Email]” appears in the Background Tasks.

This report includes:

• The content of the email sent
• A list of all recipients, including those who unsubscribed or had delivery failures
• The status of each message

ADDITIONAL INFORMATION

• For instructions on how to email enrollments with a future start date, see "How Do I Email Future Class Enrollments?"
• For instructions on how to send Email Blasts from the CLASSES page, see "How Do I Send Email Blasts from the CLASSES Page?"

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Accessing the Feature

1. Navigate to one of the following pages, depending on your target audience:
   • FAMILIES
   • STUDENTS
   • APPOINTMENTS
   • CAMPS
   • ENROLLMENTS
   • STAFF
2. Select one or more records to email.
3. Select the Email icon to open the Email Blast window.

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Step-by-Step Instructions

Composing and Sending the Email

1. If prompted, choose how to send the email (e.g., One per enrollment, One per family, etc.).
   • These options vary depending on which page the Email Blast originates from.
2. (optional) Select a predefined Custom Email Template.
   • Selecting a template automatically populates the Subject and Email Body fields.
3. Review or enter the Subject for the email.
4. Create or edit the message in the Email Body area.
5. Use the Variables menu to personalize the message with dynamic information, such as student or family names.
   
   • The available variables depend on which page the email is composed from.
   • Manually typed variables automatically reformat to their “friendly” display names after pressing the space bar.
   • Invalid variables are replaced with blank text.
6. (optional) If available, insert variables from Custom Fields by selecting them under the [Page] Custom Fields submenu.
   • For setup information, see "How Do I Create Family and Student Custom Fields?"
7. (optional) Add images using the toolbar to enhance your message.
   • For details, see "How Do I Insert Images into iClassPro Emails?"
8. (optional) Select Send a copy to all email addresses associated with each of the selected Families to ensure all family contacts receive the message.
   • NOTE: This option appears regardless of whether the message is sent immediately or scheduled.
9. Select Send to queue the message.
10. When processing, the task will appear in the Background Tasks area (bottom left corner of the screen).

NOTE: If no subscribed family records are selected, the Email Blast window will display a message instead of opening.

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Additional Sending Options

• When editing an individual family record, use the Email Family button to open a similar Email Blast dialog without leaving that record.
• When sending from the STUDENTS page, additional filters are available to limit recipients based on enrollment and/or attendance status:
  • Enrollment Type Filters: ACTIVE, WAIT, MAKEUP, TRIAL
  • Attendance Status Filters: PRESENT or ABSENT, with sub-options such as Tardy/Left Early and Excused/Unexcused

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Delivery Details

• Emails are sent from iClassPro’s servers (not from your personal inbox).
• The From address will appear as: [accountname]-notifications@ses.iclasspro.com
  • NOTE: [accountname] is replaced by your unique iClassPro account name.
  • To ensure deliverability and avoid spam filtering, we highly recommend that you encourage customers to add this “From” address to their contacts.
• The Reply-To address will use the email address configured under SETTINGS>LOCATIONS for the location that was toggled at the time of sending.

For best practices and troubleshooting tips, see "Why Aren't My Customers Receiving Emails?".

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Troubleshooting & FAQs

• Why didn’t some families receive my Email Blast?
  • Check the Email Blast report in the Background Tasks for unsubscribed or invalid addresses.
  • Also confirm that customers have not blocked the "From" address or marked previous emails as spam.
• Can I send a message to all email addresses on a family account?
  • Yes. Enable Send a copy to all email addresses associated with each of the selected Families when composing your Email Blast.
    • Note that only email addresses that have opted in to receive Email Blasts will receive the communication.
• Why is my Email Blast listed in Background Tasks?
  • All Email Blasts are processed in the background. Once completed, the task’s status will update and a detailed report will be available.
• Can I email students based on attendance or enrollment type?
  • Yes. When sending from the STUDENTS page, you can filter by enrollment type (ACTIVE, WAIT, MAKEUP, TRIAL) or by attendance status (PRESENT or ABSENT) before composing your message.

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Related Articles

• How Do I Schedule Email Blasts?
• How Can I Manage Scheduled Email Blasts? 
• How Do I Insert Images into iClassPro Emails?
• How Do I Manage Email Attachments, Files, and Reports?
• What Do the Email Blast Delivery Status Indicators Mean?
• How Do I Email Future Class Enrollments?
• How Do I Setup/Integrate My MailChimp Account?
• Why Aren't My Customers Receiving Emails?

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