IN BRIEF
The Email Blast Delivery Status indicators help you track whether an email was successfully delivered, opened, or interacted with. You can view these details in the Email Blast report generated under your background tasks after sending an Email Blast.

• Overview
• Accessing the Feature
• Understanding Delivery Status Indicators
  • Blacklisted emails
• Troubleshooting & FAQs
• Related Articles

Overview

After sending an Email Blast, the System creates a document in your Background Tasks titled “Email Blast :: [Subject of Your Email]”.

This document lists all recipients, shows which email addresses were contacted, and displays a Status for each message.

The status helps determine whether each family received your email and whether they opened or interacted with it.

Back to top

Accessing the Feature

1. After your Email Blast has finished sending, navigate to the Background Tasks.
2. Locate the document labeled “Email Blast :: [Subject of Your Email]”.
   • NOTE: If you sent multiple Email Blasts with the same subject, ensure that the timestamp on the Background Task corresponds with the time the email that you wish to review was sent.
3. Select the document to open the delivery details and view the list of recipients and their corresponding Status Indicators.

Back to top

Understanding Delivery Status Indicators

Each recipient will display one of the following statuses:

• Bounce – The email reached the recipient’s mail server but was rejected (hard bounce).
  • Common causes include:
    • The email address was mistyped.
    • The domain name (e.g., @domainname.com) is invalid.
    • Delivery was blocked by the recipient’s email server.
  • Soft bounces (temporary issues) cause the system to retry sending until the message is delivered or permanently rejected. Soft bounces may occur if:
    • The inbox is full.
    • The recipient’s email server is temporarily down.
• Click – A recipient clicked a link within the Email Blast.
• Complaint – The recipient’s email address has previously marked an email from your organization as spam.
  • NOTE: Once a Complaint response is received, the System will no longer send Email Blasts to that address.
• Delivery – The Email Blast was successfully delivered to the recipient’s mailbox but has not been opened.
• Duplicate – The system detected that an email with the same content was already sent to that address within the previous four hours.
• Invalid – The email address could not be validated by the email verification service.
  • NOTE: Once marked as Invalid, the System will no longer send messages to that address.
• Open – The recipient opened the Email Blast.
  • NOTE: This requires that the recipient’s email client allows images.
• Sent – The message successfully passed through the outgoing mail queue and was sent to the recipient.
• Skipped – The email address is opted out of Email Blasts and was excluded from the batch.
  • NOTE: This status is primarily seen in relation to Skills assessment emails.
• Validate – The email address is being validated. (This is an "in-between" status and should not normally be displayed unless there is a delay in validation.)

Each time you open the Email Blast document in your Background Tasks, the status indicators update automatically.

Important Note:

The Email Blast document remains in your Background Tasks for 60 days or until manually deleted. To keep a record, download and save it within that time.

Email status details are also stored in the Family Email Log. For more information, see our "What are the Family/Student/Staff Logs?" document.

Back to top

Blacklisted emails

If an address has been blacklisted, administrators can reset the blacklist status. However, it is generally recommended to request an alternate email address from the family instead.

These email addresses are displayed in a "Blacklisted Recipients" section on the Email Log, and may display one of the following statuses:

• Bounce – The email reached the recipient’s mail server but was rejected (hard bounce).
• Complaint – The recipient’s email address has previously marked an email from your organization as spam.
• Invalid – The email address could not be validated by the email verification service.
• Validate – The email address is being validated. (This is an "in-between" status and should not normally be displayed unless there is a delay in validation.)

Back to top

Troubleshooting & FAQs

• My email shows a “Bounce” status. What should I do?
  • Verify that the email address is spelled correctly and that the domain name is valid. If correct, the recipient may need to whitelist your organization’s email domain.
• What happens if a recipient’s status is “Complaint” or “Invalid”?
  • iClassPro automatically blocks future Email Blasts to those addresses to prevent further delivery issues.
• Why is my Email Blast document missing from the Background Tasks?
  • Background Task documents are automatically deleted after 60 days. If you need a record, download and save the document before that period expires.
• Why is an email marked as “blacklisted?”
  • This usually occurs when the recipient’s email provider rejects messages. Administrators can reset the blacklist, but requesting an alternate email address is recommended.
• Why does a blacklisted email address show a status of "Verify"?
  • This status indicates that the email address is being verified. This is an "in-between" status and should not normally be displayed unless there is a delay in verification.

Back to top

Related Articles

• What are Background Tasks?
• How Do I Send Email Blasts?
• What are the Family/Student/Staff Logs?

Back to top