IN THIS ARTICLE:
Learn how to log into and navigate within the Mobile/Branded App, and what options are available for creating enrollments and managing your account details.

• Launching and Logging into the App
• Dashboard and Navigation

Launching and Logging into the App

When first launching the app, customers will be prompted to enter the name (code) of the organization and click "GO!".

NOTE: Your organization name (code) is your account name, which is part of your various login URLs. For example: https://app.iclasspro.com/a/accountname. As we do not allow spaces in your account name, the system will automatically prevent customers from entering spaces into this field.

After clicking SUBMIT, customers will be prompted to either “Log In” or “Create an Account.”

If they choose to Log In, they will use their existing email address and password.

If they choose to Create an Account they will follow the same steps used to establish a new account through the usual Customer Portal (including receipt of a verification email if that setting is enabled).

Once logged in, customers will be taken to the Account Dashboard. If it is the first time they have logged in, they will be prompted to agree to your family policies and any required student policies.

Dashboard and Navigation

The Dashboard provides shortcuts and information briefs to the customer, such as:

• Location Details
• Booking Shortcuts to create bookings for:
  • Find a Class
    • For more information, see "How Do I Create a Class Enrollment in the Mobile/Branded App?"
  • Enroll in a Camp (based on Camp Type)
    • For more information, see "How Do I Create a Camp Enrollment in the Mobile/Branded App?"
  • Book a Party (if enabled)
    • For more information, see "How Do I Create a Party Booking in the Mobile/Branded App?"
• Notifications
• Recent Activity (Skill Evaluations)
• Coming Up!
  • Shows up to 15 upcoming class/camp/appointment meetings (within the next 30 days), as well as any of these events that have been cancelled (either directly or due to the expected meeting date being included in a Blackout Schedule).
• Recent News

A navigation toolbar at the bottom of the screen presents them with options to perform specific tasks:

• Dashboard – returns customers to the Dashboard screen from anywhere within the Mobile App.
• Bookings – allows customers to create new class/camp enrollments or book a party (if "Show Parties And Allow Visitors To Register For Them" has been enabled under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>GENERAL SETTINGS).
  • How Do I Create a Class Enrollment in the Mobile/Branded App?
  • How Do I Create a Camp Enrollment in the Mobile/Branded App?
  • How Do I Create a Party Booking in the Mobile/Branded App?
• Account – allows customers to view/update account information, including:
  • Clicking on a student's name will display additional options:
    • Edit Student Details
    • Enrollments - allows customers to view all enrollments for the selected student and request a Drop or Transfer (if enabled)
      • How Do I Submit a Drop Request Through the Customer Portal?
      • How Do I Submit a Transfer Request Through the Customer Portal?
    • Evaluations - allows customers to view the latest skill evaluations for the selected student (if enabled)
      • How Are Skill Evaluations Displayed in the Customer Portal?
    • Attendance - allows customers to view attendance history for the selected student
    • Makeups - allows customers to view makeup tokens associated with the selected student and request makeups (if enabled)
      • How Do Makeup Tokens Work in the Customer Portal?
    • Future Absences - allows customers to submit future absence requests (if enabled)
      • How Do I Submit a Future Absence Request Through the Customer Portal?
    • QR Codes - allows customers to view the QR code associated with the selected student, which can then be scanned to log into the Check-In Kiosk (if enabled)
    • Passes - allows customers to view Punch Passes associated with the selected student and redeem them for a single-day enrollment (if enabled)
      • How Do Punch Passes Work in the Customer Portal?
  • Clicking the ADD STUDENT button will allow the family to create a new student account
  • View transaction history, make a payment, and/or update/add Payment Information
  • View and edit guardian details and send/revoke invitations granting secondary guardians access to the account
    • NOTE: If the guardian's profile was created via the Mobile App, iClassPro is not allowed to require physical addresses per Apple and Google regulations. However, guardians can manually edit their profile to add this information later by adding the data here.
  • Change the password for the guardian who is currently logged in.
  • Log Out
  • Switch Organizations/Accounts
• Point of Sale/ProShop (if enabled) - allows customers to browse and purchase products from your online store. (NOTE: This icon will inherit whichever name is specified under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>POINT OF SALE>"Title." This field defaults to "ProShop" if it has not been customized.)
• More – presents customers with additional options, including:
  • Family Name/Switch Families (if the user has access to multiple family accounts)
  • Switch Organizations/Accounts
  • Switch Locations within the same Account (if multiple Locations exist)
  • View News & Announcements
  • View Notifications
  • Review Family Policies
  • Review Student Policies
  • "Meet the Team"/ Staff Customer Portal Page (if enabled) - This link will inherit whichever name is specified under SETTINGS>CUSTOMER PORTAL>STAFF>"Page Title." This field defaults to "Meet the Staff" if it has not been customized.
  • Gift Certificates (if enabled) - This link will inherit whichever name is specified under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>GIFT CERTIFICATES>"Title." This field defaults to "Gift Certificates" if it has not been customized.

If you have any enrollments/Point of Sale items in your shopping cart, a "cart" symbol will be displayed with a numeric indicator showing how many items are in the cart: