How Do I Log Into and Navigate the Mobile/Branded App?

IN BRIEF
This article explains how customers launch, log into, and navigate the Mobile/Branded App. It covers entering an organization code, creating or logging into an account, and understanding the Dashboard and navigation toolbar options available within the app.

Overview
Accessing the Feature
Step-by-Step Instructions
- Launching and Logging Into the App
- Dashboard and Navigation
Troubleshooting & FAQs
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Overview

The Mobile/Branded App provides families with convenient access to account information, class and camp enrollment options, party booking (if enabled), ProShop purchases, and essential account management tools. After logging in, customers are presented with an account dashboard summarizing recent activity, important notifications, and shortcuts to frequently used features.

Accessing the Feature

To use the Mobile/Branded App, customers must:

Launch the app on their mobile device.
Enter the organization’s account name (code).
- The account name is part of the organization’s Customer Portal URL (for example: https://app.iclasspro.com/a/accountname).
- The System does not allow spaces in account names; the app prevents customers from entering spaces into this field.
- In Branded Apps, customers may manually enter the account name or search by organization name, state, or ZIP code.
After submitting the organization code, choose whether to Log In or Create an Account.
Log in using an existing email address and password, or create a new account following the same steps used in the standard Customer Portal.
- If email verification is enabled, the customer will receive a verification email and must complete the verification process before continuing.

If accessing the app for the first time, customers will be prompted to agree to required family and student policies before accessing the Dashboard.

Step-by-Step Instructions

Launching and Logging Into the App

Launch the Mobile/Branded App.
Enter the organization’s account name (code) in the field provided and select GO!
On Branded Apps, optionally search for the organization by name, state, or ZIP code.
Select Log In or Create an Account.
1. Log In: enter email and password associated with the Customer Portal.
2. Create an Account: follow the standard Customer Portal account creation steps.
If required, agree to family and student policies.

Dashboard and Navigation

After logging in, customers are taken to the Dashboard. This screen includes:

Location details (address, phone number, and email).
Payment alerts, such as services requiring payment.
Booking shortcuts to create new bookings:
- Find a Class
  - For more information, see “How Do I Create a Class Enrollment in the Mobile/Branded App?”
- Enroll in a Camp (varies by Camp Type)
  - For more information, see “How Do I Create a Camp Enrollment in the Mobile/Branded App?”
- Book a Party (if enabled)
  - For more information, see “How Do I Create a Party Booking in the Mobile/Branded App?”
Notifications
Recent Activity (Skill Evaluations)
Coming Up!
- Displays up to 15 upcoming class, camp, or appointment meetings occurring within the next 30 days.
- Includes meetings canceled due to direct cancellation or because they occur during a Blackout Schedule.
Recent News

A navigation toolbar at the bottom provides additional options.

Dashboard

Returns customers to the Dashboard screen from anywhere in the app.

Bookings

Allows customers to create:

Class enrollments
Camp enrollments
Party bookings (if Show Parties And Allow Visitors To Register For Them is enabled under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>GENERAL SETTINGS)

Account

Allows customers to view and update account information, including:

Selecting a student to access:
- Edit Student Details
- Enrollments (request a Drop or Transfer if enabled)
- Evaluations (latest skill evaluations)
- Attendance (attendance history)
- Makeups (view makeup tokens and request makeups if enabled)
- Future Absences (submit future absence requests if enabled)
- QR Codes (used for Check-In Kiosk login if enabled)
- Passes (view Punch Passes and redeem for single-day enrollments if enabled)
Adding a new student using ADD STUDENT
Viewing transaction history, making a payment, and updating or adding payment information
Editing guardian details and sending or revoking invitations for secondary guardians
- If the guardian’s profile was created through the app, physical address information cannot be required due to Apple/Google regulations; however, guardians may manually add address details later.
Changing the password for the logged-in guardian
Logging out
Switching organizations or accounts

Point of Sale / ProShop (if enabled)

Allows customers to browse and purchase items from the online store.

NOTE: Due to limited space, the Mobile/Branded App always displays default tile names. Custom labels apply only to the web-based Customer Portal.

Provides access to:

Family Name / Switch Families (if the user has access to multiple family accounts)
Switch Organizations/Accounts
Switch Locations (if the account has multiple Locations)
View News & Announcements
View Notifications
Review Family Policies
Review Student Policies
“Meet the Team” / Staff Page (if enabled; inherits name from SETTINGS>CUSTOMER PORTAL>STAFF>Page Title)
Gift Certificates (if enabled; inherits the name set under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS >GIFT CERTIFICATES>Title)

Shopping Cart Indicator

If the customer has enrollments or Point of Sale items in the cart, a cart icon displays a numeric badge indicating how many items are pending checkout.

Troubleshooting & FAQs

What if the customer cannot find the correct organization when launching the app?
- Confirm the account name matches the Customer Portal URL. If using a Branded App, verify the customer searches by correct organization name, state, or ZIP code.
Why does the app prevent spaces when entering the organization code?
- iClassPro account names cannot contain spaces. The Mobile/Branded App enforces this requirement automatically.
Why is the navigation bar showing default names instead of customized names?
- Due to limited space, the Mobile/Branded App always displays default tile names. Custom labels apply only to the web-based Customer Portal.
Why is a physical address not required when creating a guardian profile in the app?
- Apple and Google regulations prevent requiring physical address fields during in-app profile creation. Guardians may manually add this information later.