IN BRIEF:
Customers can book a party directly from the Mobile/Branded App by selecting a date, time slot, and party package, adding optional extras, and submitting payment. This process mirrors the Customer Portal experience but is optimized for mobile devices, with saved guardian information and touch-friendly navigation. 

• Overview
• Accessing the Party Booking Feature
• Step-by-Step Instructions
  • Book a Party
  • Check Out
  • Advanced & Conditional Details
    • Subscription Requirement
    • Add‑On Visibility
    • Recurring Billing Options
• Troubleshooting & FAQs
• Related Articles

Overview

Booking a party in the Mobile/Branded App allows families to reserve a party station, select a party package and add-ons, and pay any required deposit directly from their mobile device. Guardian contact details are automatically populated based on the logged-in account, helping streamline the booking process.

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Accessing the Party Booking Feature

1. Open the Mobile/Branded App and sign in to the family account.
2. From the main Dashboard, select Book a Party.

Alternatively:

1. Select Bookings from the bottom toolbar.
2. Select Book a Party.

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Step-by-Step Instructions

Book a Party

1. On the main Dashboard screen, select the Book a Party icon.
   • Alternatively, select Bookings from the bottom toolbar and then choose "Book a Party".
2. On the Party Booking screen, select a Date from the calendar.
   
3. Choose a Time Slot. Time slots are grouped by Party Station.
   
4. Tap Add Package to select a Party Package.
   • If you do not see the full description, select "Read More" to expand it.
     
5. (optional) Increase quantities for any desired Add‑ons, then select Continue.
   • NOTE: If no Add‑ons exist for the selected Party Package, this step will be skipped.
     
6. Enter or confirm Other Party Details:
   • Name of Party (required) – auto‑populated based on details assigned to the guardian who is logged in.
   • Number of Guests (required).
   • Contact information (required) – auto‑filled based on the family information, but can be edited if needed.
   • Guest(s) of Honor (optional).
   • Additional Information (optional).
     
7. Enable the Agree to Waiver Requirement checkbox to accept the waiver, then select Continue.
   
8. On the Party Booking Summary screen, review details.
   • Use the back arrow if you need to make any adjustment, then select Continue again to save changes.

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Check Out

1. Choose a payment option:
   • Deposit (required minimum)
   • Full Amount (if available)
2. If Apply Available Credit appears, you can apply existing account credit towards the balance.
3. To use the saved autopay method, leave Use payment method on file? enabled.
4. To add a new card, clear the Use payment method on file? checkbox and enter new payment details.
5. Store/Update payment method on file? and Opt‑In to Recurring Billing are auto‑enabled when Require Saved Payment Method Authorized for Recurring Billing is enabled under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>FINANCIAL.
6. If Opt‑In to Recurring Billing is selected, guardians must accept the "Recurring Payment Opt In" policy.
   • Acceptance triggers the Opt‑In Confirmation for Recurring Payment email template.
7. Select Pay Now to submit payment.
8. A confirmation dialog confirms your party is booked and payment processed.

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Advanced & Conditional Details

Subscription Requirement

• An Elite or Premium subscription plan is required for the Party Booking Management feature.
• Show Parties and Allow Visitors to Register for Them must be enabled under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>GENERAL SETTINGS for the party booking option to be displayed in the Customer Portal/Mobile App.

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Add‑On Visibility

• The Choose Add‑ons step is hidden when no Add‑ons are configured for the selected Party Package.

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Recurring Billing Options

The "Store/Update Payment Method on File?" and "Opt-In to Recurring Billing" options will be auto-enabled based on the status of the "Require Saved Payment Method Authorized For Recurring Billing" setting under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>FINANCIAL.

If this option is enabled, guardians cannot clear the Store payment method checkbox (although they will be allowed to request to disable "Opt-In to Recurring Billing").

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Troubleshooting / FAQ

• Why don’t I see the Book a Party option?
  • Ensure your organization is on an Elite or Premium subscription plan, and that “Show Parties and Allow Visitors to Register for Them” is enabled under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>GENERAL SETTINGS.
• I cannot proceed past the waiver screen.
  • The waiver checkbox must be enabled before Continue is available.
• My saved card is not available.
  • Verify that saved payment information exists for the guardian who is currently logged into the account.

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Related Articles

• What is Party Booking Management?
• Where Do I Configure Party Booking Management Settings?
• How Do I Configure General Settings? (Other Settings)
• How Do I Book a Party in the Customer Portal?

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