IN BRIEF
If your system is configured to allow it, families can use the Customer Portal/Mobile App to record when a student will miss an upcoming class. These absences can be submitted either by date (applies to all classes during that time) or by enrollment (applies only to specific classes).

• Overview
• Accessing the Feature
• Step-by-Step Instructions
  • Creating a Future Absence by Date
    • Multiple days
    • Single day
  • Creating a Future Absence by Enrollment
• Troubleshooting & FAQs
• Related Articles

Overview

The Future Absence feature allows families to notify the gym or school in advance when a student will miss class. This helps staff manage class rosters and make spots available for makeup enrollments.

Important Note: The option to submit a future absence is only available if the setting Allow future absence requests is enabled under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>GENERAL SETTINGS.

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Accessing the Feature

1. Log in to the Customer Portal/Mobile App.
2. From the navigation toolbar, select My Account.
   • NOTE: In the Mobile App, this icon is just called Account.
3. Under the student’s profile, select the Future Absences icon.
   • NOTE: In the Mobile App, families will need to select the student first, then select Future Absences.

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Step-by-Step Instructions

Creating a Future Absence by Date

1. After selecting Future Absences, a wizard will open asking: How do you want to create a future absence?
2. Select By Date.
3. Indicate whether the absence will:
   • Span multiple days
   • Apply to only one day

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Multiple days

1. Enter or select the start and end dates for the absence.
2. (optional) Uncheck All Day to set specific hours for the absence.
   • If All Day is checked, the absence applies to all enrollments for that date(s).
   • If specific hours are set, only classes during those hours are affected.
3. Select Submit to finalize the absence request.

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Single day

1. Enter or select the date for the absence.
2. (optional) Uncheck All Day to set specific hours for the absence.
   • If All Day is checked, the absence applies to all enrollments for that date.
   • If specific hours are set, only classes during those hours are affected.
3. Select Submit to finalize the absence request.

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Creating a Future Absence by Enrollment

1. After selecting Future Absences, the wizard will open.
2. Select By Enrollment.
3. Complete the following:
   • Choose the date of the future absence.
   • Select one or more classes the student will miss.
   • (optional) Enter a comment explaining the reason for the absence.
4. Select Submit Absences to finalize the request.

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Troubleshooting & FAQs

• I cannot see the “Future Absences” option in the Customer Portal. Why?
  • The feature is only available if administrators have enabled Allow future absence requests under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>GENERAL SETTINGS.
• Can I create an absence for just one class on a day?
  • Yes. Use the By Enrollment option to select only the class(es) affected.
• What happens if I choose “All Day”?
  • The absence will apply to all of the student’s enrollments scheduled for that date.
• Can I include a reason for the absence?
  • Yes. When creating an absence by enrollment, there is an optional comment field where you can add details.

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Related Articles

• How Do I Create a Future Absence Through the Office Portal?
• What Options are Available from the Customer Portal's "My Account" Screen?
• How Do Makeup Tokens Work in the Customer Portal?

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