How Do Punch Passes Work in the Customer Portal?

IN THIS ARTICLE:
Learn how Punch Passes work in the Customer Portal/Branded App, how customers can view information about their student's Punch Passes, and how they can apply/redeem them for Single-day enrollments (based on your settings).

Some of these options may not be available to customers, depending on your settings under SETTINGS>PUNCH PASSES. These instructions assume that Punch Passes are enabled on the account, have already been configured by the business, and are able to be purchase/redeemed via the Customer Portal or Branded App. See our “How Do I Configure Punch Passes Settings? (Other Settings)” document for more information.

Viewing Punch Pass Information

To view Punch Passes and association information via the Customer Portal, the setting to “Show Student Punch Card Passes” must be enabled under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>GENERAL SETTINGS.

  1. Log into the Customer Portal or App using your email address and password.
  2. Navigate to MY ACCOUNT and click on the “Passes” icon for the appropriate student.
    punch_pass01.png
  3. This will bring up a list of all Punch Passes associated with the selected student. You can expand any collapsed area to view more details.

Purchasing a Punch Pass

NOTE: Because purchasing Punch Passes requires using the Customer Portal Point of Sale feature, the option to purchase a Punch Pass online is only available via the Customer Portal or Branded App when this feature is enabled. It is not available via the basic Mobile App.

If the option to “Enable Purchase on Customer Portal Point of Sale” is enabled under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>PUNCH PASSES, then Punch Passes will be displayed as an option available for purchase from the Point of Sale screen in the Customer Portal or Branded App.

Using a Punch Pass to Create a Single-Day Enrollment

  1. If “Enable Redemption on Customer Portal” is selected under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>PUNCH PASSES, you can redeem a Punch Pass for a Single-Day enrollment in an eligible class.
  2. In the Customer Portal or Branded App, navigate to MY ACCOUNT and click on the “Passes” icon for the appropriate student.
    punch_pass01.png
  3. This will bring up a list of all Punch Passes associated with the selected student. You can expand any collapsed area to view more details.
  4. Click the “Use Punch Pass” button next to any available pass to redeem one punch for a Single-Day class enrollment.
  5. On the next screen, the system will search for a list of eligible classes based on the Punch Pass settings and the selected date. Eligible classes are based on the student's age, gender and whether there are openings available in the class.
    punch_pass02.png
    Note: By default the system looks at classes on the current date; this can be changed by using the date picker to the right of the search box.
  6. Once you have located the class you wish to request a makeup in, click on the class and click “Punch In” to complete the enrollment process and redeem the Punch Pass.
    punch_pass03.png
  7. If the student meets all requirements, you will receive a “Punch-in successful!” confirmation message:
    punch_pass04.png
  8. Closing the confirmation window will return you to the student’s Punch Pass details, with one pass showing as consumed for the enrollment that was just created:
    punch_pass05.png

Need more assistance?

Call us at 877-554-6776. Our business hours are Mon–Sat, 9am–9pm (CT).