IN BRIEF
Punch Passes allow families to pre-purchase a set number of classes or visits that can be redeemed for Single-Day enrollments. Redemption of the pass can be performed by a staff member through the  Office Portal, via the Check-In Kiosk, or the Customer Portal/Mobile App can be configured to allow families to redeem the pass themselves. This article explains how customers can view, purchase, redeem, and review Punch Passes, depending on your Customer Portal settings.

• Overview
• Viewing Punch Pass Information
• Purchasing a Punch Pass
• Using a Punch Pass to Create a Single-Day Enrollment
  • Steps to redeem
• Reviewing Punch Pass Redemption History
  • Important Notes
• Troubleshooting & FAQs
• Related Articles

Overview

Punch Passes allow customers to purchase a package of pre-paid classes that can later be redeemed for eligible single-day enrollments.

Customer visibility and access depend on the settings under USER MENU > PUNCH PASSES. To view, purchase, or redeem Punch Passes online, ensure that the following have already been configured:

• Punch Passes are enabled in the account.
• The business has created one or more active Punch Passes.
• The options to purchase and/or redeem Punch Passes via the Customer Portal/Mobile App are enabled.

For additional setup details, refer to How Do I Configure Punch Pass Settings? (Other Settings).

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Viewing Punch Pass Information

To display Punch Pass details in the Customer Portal or Mobile App, the setting “Show Student Punch Card Passes” must be enabled under SETTINGS > CUSTOMER PORTAL > OTHER SETTINGS > GENERAL SETTINGS.

1. Log into the Customer Portal or Mobile App using your email address and password.
2. Navigate to MY ACCOUNT and select the Passes icon for the desired student.
   • NOTE: In the Mobile App: select Account from the toolbar, choose the student, then select Passes.
3. A list of all Punch Passes associated with that student (including any family-type Passes) will be displayed.
4. Expand any collapsed area to view details.

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Purchasing a Punch Pass

Purchasing Punch Passes online requires that the Enable Purchase on Customer Portal Point of Sale setting is enabled in the Customer Portal.

• Navigate to SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>PUNCH PASSES.
• Enable the Enable Purchase on Customer Portal Point of Sale option.
  • When enabled, a “Passes” category appears within the Customer Portal/Mobile App Point of Sale page. (NOTE: eligible Punch Passes must be configured to allow purchase via the Customer Portal.)

To purchase Punch Passes, customers must:

• Be logged into their account.
• Have at least one student associated with their family profile.

From there:

• If no subcategories exist, all available Punch Passes display in the main Punch Pass category in the Point of Sale Product list.
• If subcategories are configured, all available Punch Passes display in the main Punch Pass category in the Point of Sale Product list as well as under any subcategories to which they are assigned.

For more on managing categories and subcategories, see How Do I Add/Update Categories/Subcategories (Point of Sale)?.

When selecting a Punch Pass:

• Customers can select “View a list of eligible classes” to see which classes are available for redemption based on any Location, Program, or Level restrictions.
• “Flat Price” and “Priced Per Use” passes appear the same in the Customer Portal/Mobile App.
  • When purchasing a "Priced Per Use" pass, the system uses the Default # of Uses from the Punch Pass setup, as customers cannot enter a custom number of passes.
  • For "Priced Per Use" passes, Staff users can override the Default # of Uses value when selling passes via the Office Portal.
• Depending on the Holder Type, customers may be prompted to assign the Pass to a specific student during purchase.

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Using a Punch Pass to Create a Single-Day Enrollment

To allow customers to redeem Punch Passes for Single-Day enrollments, ensure Enable Redemption on Customer Portal is enabled under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>PUNCH PASSES.

When this setting is enabled, customers with existing Punch Passes will be allowed to redeem them via the Customer Portal (NOTE: eligible Punch Passes must be configured to allow redemption via the Customer Portal.)

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Steps to redeem

1. Log into the Customer Portal or Mobile App using your email address and password.
2. Navigate to MY ACCOUNT and select the Passes icon for the desired student.
   • NOTE: In the Mobile App: select Account from the toolbar, choose the student, then select Passes.
3. Expand the Student's Punch Pass list to view a list of all Punch Passes associated with that student (including any family-type Passes)
4. .Select Use Punch Pass next to an available Pass.
   
5. The System searches for eligible classes based on:
   1. The Punch Pass configuration.
   2. The selected date (defaults to the current date).
   3. The student’s age, gender, and class availability (subject to other Portal settings).
6. If needed, adjust the date using the date picker beside the search box.
7. Once a suitable class is found, select it and click Punch In to complete the enrollment.+
   
8. If all criteria are met, the System displays the confirmation: “Punch-in successful!”
   
   
9. Closing the confirmation returns users to the student’s Punch Pass details, showing one punch used.

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Reviewing Punch Pass Redemption History

Customers can view redemption history for each Punch Pass through the Customer Portal.

1. From the MY ACCOUNT page, locate the student.
2. Select Passes.
3. Hover over a used punch to view:
   • The date redeemed.
   • The class or appointment for which it was used.

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Important Notes

• Hover functionality is not available in the Mobile App, since mobile devices do not support hover actions.
  • Users can instead check enrollment history.
  • Any Single-Day enrollments shown there are typically linked to a Punch Pass, unless paid separately.
• If a class meets multiple times on the same day (for example, 7:00–8:00 PM and 8:00–9:00 PM), the student will be enrolled in all meeting times that day.
• If a class meets on multiple days (for example, Monday and Wednesday), the student is only enrolled for the specific day they “punched in.”
• Punch Pass redemption may also be limited by the setting “Restrict enrollment start date based on class start time” under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>CLASS REGISTRATION.

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Troubleshooting & FAQs

• Why do my customers not see the Passes option in the Customer Portal?
  • Confirm that “Show Student Punch Card Passes” is enabled under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>GENERAL SETTINGS, and that there active Punch Passes configured.
• Why can customers not buy Punch Passes online?
  • The Enable Purchase on Customer Portal Point of Sale option must be enabled under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>PUNCH PASSES.
• Why can customers not redeem their Punch Passes?
  • Ensure Enable Redemption on Customer Portal is active and that classes exist that meet the Pass’s eligibility criteria (Program, Level, Location, etc.).

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Related Articles

• How Do I Configure Punch Pass Settings? (Other Settings)
• How Do I Add/Update Categories/Subcategories (Point of Sale)?

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