IN BRIEF
The Staff page allows administrators to manage staff accounts, permissions, and communication within iClassPro. From this page, users can view staff details, assign user groups, and perform actions such as editing profiles, reviewing assignments, and accessing audit logs.
Overview
The Staff page serves as the central location for managing all staff-related information in iClassPro. It allows administrators to:
- Create and edit staff profiles
- Assign staff to user groups and manage permissions
- View contact information and login details
- Communicate with staff members
- Access audit logs and staff-specific activity
- Note expected staff absences and assign substitutes
This page is essential for maintaining accurate staff records and ensuring proper system access and accountability.
Accessing the Feature
- From the main navigation menu, select Staff in the top navigation bar.
- The Staff page will display a list of all staff members.
Step-by-Step Instructions
Understanding the Staff Page Layout
The Staff page displays key information for each staff member, including:
- (*) Name – the staff member’s name
- (*) Username – used to log into iClassPro and associated with audit logs
- User Groups – assigned permission groups
- (*) Phone Numbers – contact numbers for the staff member
- (*) Email – associated email addresses
Sorting Behavior
- Columns marked with (*) above can be selected to sort the list
- Default sorting is alphabetical by last name
Using Filters
To refine the list of staff members:
- Apply available filters to narrow results
- Filters may include criteria such as user groups or other staff attributes
For a complete list of filter options, refer to Which Filters Are Available for the STAFF Page?
Performing Actions on Staff Members
Each staff member has action icons located to the left of their name. These icons allow you to perform specific tasks:
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Edit (pencil icon)
- Modify staff member details
-
Classes/Camps/Appointments
- View classes or camps where the staff member is assigned as an instructor
- Displays class/camp name and schedule
-
Staff Notes
- Create, view, or update notes related to the staff member
-
Audit Log
- Open the staff member’s audit log to review activity history
Additional Details
- When viewing class/camp/enrollment assignments, select the edit icon next to a specific class/camp/appointment to open the details dialog
- Update class or camp information as needed
Communicating with Staff
From the Staff page, you can initiate communication with staff members:
- Send email blasts
- Send SMS or voice messages
- Send internal messages through the system
Additional Details
- Communication tools may require setup or enabled features depending on account configuration
Using QuickTools
QuickTools provide additional bulk or shortcut actions from the Staff page.
- Access QuickTools from the page toolbar
- Use them to perform actions affecting multiple staff members
Refer to What Are QuickTools for a full list of available options
Troubleshooting & FAQs
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Why is the staff list not sorting correctly?
- Ensure you are selecting a column that allows sorting. The default sort is by last name.
-
Why do I not see certain staff members?
- Check applied filters and clear them if necessary to display all staff.
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Why can I not edit a staff member?
- Verify that your user group permissions allow editing staff profiles.
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Why are communication options unavailable?
- Some communication features require configuration or enabled services (e.g., SMS or email settings).