IN BRIEF
Staff passwords in iClassPro can be updated either by the staff member using the Forgot Password option or by an administrator with the appropriate permissions. Business Owner (“admin”) passwords require direct assistance from iClassPro for security reasons. This article explains password requirements and all available methods for updating or resetting staff passwords.
Overview
Updating or assigning a staff password ensures account security and maintains controlled access to the Office Portal. Staff members can reset their own passwords using the Forgot Password link, while administrators with full permissions can update passwords directly from the STAFF page. Business Owner password resets require verification by iClassPro Support.
Password Requirements
Passwords must meet the following criteria:
- Minimum of eight characters
- Must not be a common or frequently used password
If a staff member forgets their password, they can recover it through the options described below.
Step-by-Step Instructions
Updating Staff User Passwords
“Regular” Staff Members
Regular staff members (any staff account other than the Business Owner/“admin”) can reset their password using the Forgot Password link on the Office Portal login page.
- Selecting this link sends a password reset email to the primary email address listed for the staff member.
- The reset link is valid for 30 minutes.
- After selecting the link, the staff member is directed to a reset page where they enter and confirm a new password.
- Once updated, the new password can be used immediately to sign into the account.
Business Owner (“admin”) Account
Business Owner passwords cannot be reset using the Forgot Password link.
- For security reasons, iClassPro must verify account ownership before resetting this password.
- The Business Owner must contact iClassPro Support and provide required ownership information.
Staff Edit Permissions
Password updates for staff users can only be performed by another staff member who has Admin Access (Full Permissions) on the Permissions tab of their staff profile.
Updating a Password
To update a password directly through the STAFF page:
- Sign in as a user who has permission to edit staff accounts.
- Navigate to the STAFF page.
- Locate the staff member whose password needs to be updated.
- Select the edit (pencil) icon next to the staff member’s name.
- In the staff record window, locate the Password field (this field is encrypted for security).
- Enter the new password and select SAVE.
- After saving, the field will show encrypted characters to conceal the actual password length.
Additional Reset Options
Administrators can also choose one of the following reset actions:
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Reset Password Via Email
- Functions like the Forgot Password method.
- Sends the staff member a password reset link via email.
- This link is only valid for 30 minutes.
-
Reset Password Via SMS
- Sends a password reset link via text message to the phone number listed for the staff member.
- This link is only valid for 30 minutes.
- Requires SMS/Text Messaging to be enabled on the account.
- Uses one SMS credit.
- Sends a password reset link via text message to the phone number listed for the staff member.
If you are currently signed in to the staff account whose password you are changing, you must sign back in using the new password afterward.
Important: Only the Business Owner can change the Business Owner’s password; you must be signed in as the Business Owner to do this.
Troubleshooting & FAQs
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Why did the password reset link expire?
- Password reset links are valid for 30 minutes. After that time, the staff member must request a new link.
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Why does iClassPro Support not reset regular staff passwords?
- iClassPro does not have visibility into which staff should have access to your account. For security, password resets for regular staff must be completed by the Business Owner or another administrator with sufficient permissions.
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Why can the Business Owner password not be reset through the Forgot Password link?
- This restriction prevents unauthorized individuals from using the Business Owner’s email address to gain full access. iClassPro Support must verify account ownership before resetting the password.
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Why can I not update another staff member’s password?
- Only staff with Admin Access (Full Permissions) on their profile can edit other staff accounts, including updating passwords.
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Why can I not see the current password for a staff member?
- Password fields are encrypted for security. No staff member can view an existing password.