IN BRIEF
The Staff Portal allows instructors and staff members to quickly view important details for classes and camps directly from the mobile interface. This includes general class and camp information—such as schedules and age ranges—and access to and management of Class Notes.
- Overview
- Accessing the Feature
- Step-by-Step Instructions
- Troubleshooting & FAQs
- Related Articles
Overview
Class and camp details in the Staff Portal provide instructors with quick reference information needed before or during a class session. In addition to viewing setup details (such as Zone, Level, or Schedule), staff members can also view, add, and edit Class Notes, which are often used to document cancellations, reminders, or important internal communication related to the Class.
NOTE: At this time, there is no Notes functionality for camps.
Accessing the Feature
To view details for a specific class or camp, staff members must first access the class from the attendance list in the Staff Portal.
- Log in to the Staff Portal using a supported mobile device.
- If needed, apply filters to navigate to the appropriate class or camp session.
- Select the class or camp from the list to open the attendance view.
- Select the “i” information icon next to the class or camp name above the attendance list.
Step-by-Step Instructions
Viewing Class/Camp Details
Once selected, the class or camp details screen opens, displaying information such as:
- Class or camp name
- Zone name (when applicable)
- Level
- Schedule
- Gender designation
- Minimum and maximum age limits
Viewing and Managing Class Notes
Class Notes allow staff to view internal notes associated with a class and, when permitted, add or update notes as needed.
NOTE: At this time, there is no Notes functionality for camps.
Viewing Class Notes
- Open the Class attendance screen.
- Select the NOTES icon in the upper-right corner of the screen.
Any existing notes associated with the selected Class are displayed automatically.
Editing or Adding Class Notes
From the Class Notes screen:
- Select an existing note to expand it and enable editing.
- Select ADD NOTE to create a new Class Note.
Expanded notes display additional details, such as:
- The note title.
- Comment history.
- The date the note was last updated.
- The staff member who created or updated the note.
Some notes may also include a status (for example, Open or Closed), which can be updated using the available status options.
Troubleshooting & FAQs
-
I do not see the “i” information icon for my Class. Why?
- The information icon only appears after a Class has been selected from the attendance list. Confirm that you have opened a specific session before looking for the icon.
-
Why can I view Class Notes but cannot edit them?
- Editing permissions for Class Notes depend on staff access settings. Contact an administrator to confirm your Staff Portal permissions.
-
Are Class Notes visible to parents or guardians?
- No. Class Notes accessed through the Staff Portal are intended for internal staff use only and are not visible in the Customer Portal or Mobile App.
-
Can Notes be used for both classes and camps?
- No. At this time, there is no Notes functionality for camps.