IN BRIEF
Learn how to view available party timeslots and search for existing party bookings in both the Office Portal and the Customer Portal/Mobile App. Staff can manage and filter party availability from the PARTIES page, while customers can browse and begin booking through a guided process. 

• Overview
• Accessing the Feature
  • Office Portal
  • Customer Portal / Mobile App
• Step-by-Step Instructions
  • Viewing and Searching for Parties (Office Portal)
    • Additional Details
  • Viewing Parties (Customer Portal / Mobile App)
    • What to Expect
• Troubleshooting & FAQs
• Related Articles

Overview

The Party Booking Management system allows both staff and customers to view available party timeslots and existing bookings.

• Staff access party schedules and bookings from the PARTIES page in the Office Portal
• Customers view availability and begin booking through the Customer Portal/Mobile App
• The Customer Portal provides a guided, multi-step booking experience for selecting party details

This functionality helps streamline scheduling, improve visibility into availability, and simplify the booking process for both staff and customers.

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Accessing the Feature

Office Portal

From the main navigation menu, go to PARTIES.

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Customer Portal / Mobile App

1. Navigate to the Customer Portal/Mobile App.
2. Go to the BOOKINGS area.
3. Select "Book a Party".

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Step-by-Step Instructions

Viewing and Searching for Parties (Office Portal)

1. Navigate to the PARTIES page.
2. Review the list of party bookings associated with your party stations and time slots.
3. Use the filters on the left side to refine results:
   • Filter by station
   • Filter by time
   • Filter by date
   • Filter by day of the week
4. Locate a specific booking by entering the party name in the Search Parties field.

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Additional Details

• The PARTIES page displays all scheduled bookings tied to configured party stations
• Filtering helps identify availability or narrow down results for scheduling and management purposes

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Viewing Parties (Customer Portal / Mobile App)

1. Select "Book a Party" from the BOOKINGS area.
2. If prompted, log in or create an account to continue.
3. Begin the booking process by selecting a Date from the calendar.

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What to Expect

• The System guides customers through a structured, five-step booking process
• The first step focuses on selecting a date, which determines available time slots
• Additional steps (not covered in this article) guide users through selecting time, package, and other details

For full information, see How Do I Book a Party in the Customer Portal?

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Troubleshooting & FAQs

• Why can I not find a party I just booked?
  • Ensure you are searching using the correct party name in the Search Parties field and that your filters are not limiting the results.
• Why are no party times showing as available?
  • Check your selected filters (date, time, or station). Availability may be limited based on configuration or existing bookings.
• Why does the Customer Portal ask me to log in before viewing parties?
  • The System requires users to log in or create an account before beginning the party booking process.
• Can customers see all available party times?
  • Customers can view available times based on configured party stations and scheduling rules once they begin the booking process.

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Related Articles

• What is Party Booking Management?
• How Do I Activate the Party Booking Management System and Give Staff Members Access?
• How Do I Navigate the Party Booking Management System?
• How Do I Book a Party in the Office Portal?
• How Do I Book a Party in the Customer Portal?

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