How Do Customers Redeem a Punch Pass From the Check-In Kiosk?

Learn how to redeem a Punch Pass from the Check-In Kiosk.

To allow customers to redeem Punch Passes in the Check-In Kiosk, you will need to be sure the staff member account used to launch the Kiosk has necessary permissions as noted in our How Does the Check-In Kiosk Work?: Staff User Permissions document.

  1. The customer will log into the Check-In Kiosk using their phone number or QR code (if enabled).
  2. If students have Passes available, the option to “Use [Pass Name] Punch Pass” will be displayed (where “Pass Name” is the name of the Punch Pass available).
    • NOTE: Family Punch Passes will be listed separately for each student. Selecting this option will automatically redeem a punch for the student under whom the pass was selected.
  3. Clicking “Use [Pass Name] Punch Pass” will display a list of classes or appointments that are eligible based on any Pass limitations, along with the number of Punches remaining on the selected Pass.
  4. Click “Punch In” to use the Pass. This will create a Single Day enrollment in the class for the current day and reduce the number of Punches remaining on the selected pass. (If an appointment is selected, the system will create a booking for the student at the selected time.)
  5. A confirmation message will display that the student has successfully punched in for the class.
  6. Click “I’m Done” once you are finished.

If a student punches in for a class that meets several times throughout a given day (such as Monday from 7pm-8pm and 8pm-9pm), their enrollment will actually be created for ALL of the timeslots attached to the class (due to how iClassPro handles class enrollments).

If the class has multiple meeting times on several different days (such as Monday from 7pm-8pm and Wednesday from 8pm-9pm), then student will only be enrolled for the day they actually punch in.

If an appointment timeslot is selected, the student will only be booked for the selected timeslot.

Need more assistance?

Customer support is available at 1-877-554-6776 Mon - Fri, 9 am to 9 pm (CT) and Sat, 9 am to 6 pm (CT).