How Do I Create a New Family?

Learn about different options for creating new family accounts in the iClassPro Office Portal.

Options for creating new families

Creating a new family account in iClassPro is easy using the New Family Wizard! This feature will guide you through the process, prompting you every step of the way to be sure you have all of the information you need.

For those who prefer the traditional form to add a new family, you can still click the NEW FAMILY button below the search box in the left-hand menu to access that screen.

Using the New Family Wizard

  1. On the FAMILIES page, click the wizard icon (magic wand) to the right of the NEW FAMILY button in the left-hand menu.

  2. Enter the first name and last name for the primary guardian and choose their relationship to the students who will be created. (If you need to create additional relationships, you can do this under SETTINGS>SETUP>FAMILY SETTINGS>RELATIONSHIPS.)
    If you need to add a secondary guardian, click “Add Another.” Otherwise, click “Next” to continue.
  3. Enter the email address(es) for the guardian(s), choose an email type and choose whether the address will receive Email Blasts. To add more email addresses, click “Add Another.”
    You can also set which email address will be considered the primary address – this email address will be used to log into the Customer Portal and will be considered the primary address for receiving statements and email communications. (If you need to create additional email types, you can do this under SETTINGS>SETUP>GENERAL SETTINGS>EMAIL TYPES.)
    Once you have added all email addresses to be associated with the family, click “Next” to continue.

    To help prevent duplicate primary emails in the system, the system will check to see if the email address you entered is being used by any other families when you tab away from the field and warn you if any are found.

  4. Enter the phone number(s) for the guardian(s), choose a phone type and choose whether the phone number will receive text messages. To add more phone numbers, click “Add Another.” (If you need to create additional phone types, you can do this under SETTINGS>SETUP>GENERAL SETTINGS>PHONE TYPES.)
    Once you have added all phone numbers to be associated with the family, click “Next” to continue.
  5. Enter the mailing address for the guardian(s). If you need to add a secondary address, click “Add Another.” Otherwise, click “Next” to continue.
  6. Enter additional information about the family, including referral information, enabling any special discounts they may be entitled to, assigning family keywords and entering any custom field data. (For more information about special discounts and how to set them up on your discount schedule(s), please see our Knowledge Base article here:
    Once you have filled in the additional information, click “Next” to continue.
  7. Review the information you entered. If you need to make any changes, click the pencil/edit icon in the upper right-hand corner of the section you need to edit and you will be taken back to the appropriate screen to make your changes.  (After making the change, click “Next” to save the change and move to the next page.)
  8. Once the information is all correct, click the SAVE button to save the family. A SAVED SUCCESSFULLY screen will come up if everything saved without error. Click the “Add Another” button to add another family, or “Close & View Details” to close the wizard and open the family details. (You can add payment information by clicking on the “Billing” tab, or add students using the “New Student” button in the upper right-hand corner.)

If you have finished adding family details, click “Close” to exit the wizard and return to the FAMILIES screen.

Using the traditional New Family form

  1. Go to the family section and click on New Family.
  2. Enter family details. Important information to include is at least one guardian name or contact, a phone number, physical address, email, and "How did you hear about us?." Some of this information is found under the "View More" link below the email addresses in the default view. This info is required on the online signup forum, and should also be completed by staff members for consistent and complete records.
    If you need to create additional email address fields, click the "Add Another" button just above the Emails section.
  3. Save Family. This will activate some of the remaining optional tabs of information.
  4. (Optional) Enter Students using the add student button to the right.
  5. (Optional) Enter new Enrollments for students in this family at the bottom of the page.
  6. (Optional) Enter any charges or payments on the family ledger.
  7. (Optional) Enter any Autopay information that may be required to store on file in the Autopay Tab of the family details.
  8. (Optional) Enter written Policy Agreements if the family has agreed to your policies on paper.
  9. (Optional) Attach any Keywords to the family which may apply from the Keywords tab.
  10. (Optional) Include any special Notes about the family in the notes tab.
  11. (Optional) Fill out any Custom Fields that have been created for use by your business.
  12. Save any additional changes since step 3.

Additional Instructions

Linking family data to specific guardians

iClassPro allows staff members to link family data (such as phones, emails and mailing addresses) to specific guardians.

When editing the Family Details, a column for “Guardian” will be shown for any data that can be linked to a specific guardian:office_portal_linking.png

Unassigned values will show “Unassigned” on the Guardian drop-down.


Provided the staff member has the necessary permissions, they may be able to manually accept family/student policies if there is a written policy acceptance on file.


However, we generally recommend having a family agree to a set of policies that is printable from this window, have the family go online to the Customer Portal using the email address they provided to agree electronically.

Billing Options (Saved Payment Information)

To add saved payment information for a family, go to the Billing options tab, and click on ADD NEW PAYMENT INFORMATION.


This will launch the Secure Payment Form. Name and address fields will be automatically filled in based on the information in the Family profile. If there is a different name on the card, or if the card being saved uses a different mailing address/email/phone number these fields may need to be updated manually.



Enter the card details, then click SUBMIT to save the payment information to the gateway and link it to the family profile.


To keep save payment information on file, you must have a payment gateway set up on your account.


Need more assistance?

Call us at 877-554-6776. Our business hours are Mon–Sat, 9am–9pm (CT).