What Other Settings Impact the Customer Portal?

IN THIS ARTICLE:

Learn about other iClassPro settings that may affect the Customer Portal.

Location Details

Under SETTINGS>LOCATIONS, the details added to your location information can impact the functionality of the Customer Portal. The address, phone number and web address linked to your Customer Portal will come from the location settings. Additionally, any overrides located under the location details for the Customer Portal header or color scheme will impact the way the branding for the location appears in the Customer Portal.

Policies

Family Policies

Located under SETTINGS>POLICIES>FAMILY, the family policies area allows you to enter information about your business’ expectations from customers. To relay this information, the family policies are split into three sections for “Rules, Terms and Conditions”, “Waiver”, and “Billing Authorization”. All customers (new or existing) will be prompted to agree to your established policies the first time they use the Customer Portal and also any time they use the Customer Portal after the policies are updated. For more information about these policies, visit our article on Family Policies.

Student Policies

Located under SETTINGS>POLICIES>STUDENT, the student policies area allows you to create individual agreements which will need to be signed for each student within a family. Unlike Family Policies, customers have the option to not agree to a student policy for one or all students. To read more about how this works, visit our article on Student Policies.

Referral Sources

When a new customer first signs up through the Customer Portal, iClassPro will ask that customer how they heard about your business. This question is a required part of the signup process, so your business must have one or more options entered for the customer to choose from. These options can be created under SETTINGS>SETUP>FAMILY SETTINGS>REFERRAL SOURCES.

Tax Rates

A tax rate will be automatically selected when creating charges related to tuition or anniversary fees. There are separate options for each Location if there is more than one active Location set up on your account.  Tax rates are attached to Programs under SETTINGS>SETUP>GENERAL SETTINGS>PROGRAMS  and will be applied according to the Program attached to the class or assigned to Anniversary Charges under SETTINGS>SETUP>GENERAL SETTINGS>ANNIVERSARY CHARGES.

NOTE: There will be an option on each class/camp to override the inherited tax rate or to make that particular class/camp tax-exempt.

Camp Settings

Each camp you set up has settings on the "Customer Portal" tab that will determine whether or not the camp is visible on the Customer Portal, whether or not the camp allows online registration, and if camp enrollments will be auto-approved.

Likewise, the "Allowed Registration Dates" on the "Details" tab determine when the camp is actually visible on the Customer Portal.

Accepted Card Types

The settings under SETTINGS>TRANSACTIONS>CONFIGURE ACCEPTED CARD TYPES will determine which card types will be accepted and which card logos are displayed when entering payment details.

  • List Visa as an Accepted Card Brand and Display Logo – when enabled, the Visa logo will show when the customer adds payment information. NOTE: This option must be enabled to allow Visa card details to be stored and processed. The Visa card brand must also be enabled within your gateway settings; check with your processor if you receive error messages that the card is not accepted.
  • List MasterCard as an Accepted Card Brand and Display Logo – when enabled, the MasterCard logo will show when the customer adds payment information. NOTE: This option must be enabled to allow MasterCard details to be stored and processed. The MasterCard card brand must also be enabled within your gateway settings; check with your processor if you receive error messages that the card is not accepted.
  • List Discover as an Accepted Card Brand and Display Logo – when enabled, the Discover logo will show when the customer adds payment information. NOTE: This option must be enabled to allow Discover card details to be stored and processed. The Discover card brand must also be enabled within your gateway settings; check with your processor if you receive error messages that the card is not accepted.
  • List American Express as an Accepted Card Brand and Display Logo – when enabled, the American Express logo will show when the customer adds payment information. NOTE: This option must be enabled to allow American Express card details to be stored and processed. The American Express card brand must also be enabled within your gateway settings; check with your processor if you receive error messages that the card is not accepted.

QR Code Settings

Under SETTINGS>CHECK-IN KIOSK, the Auto-Generate QR Codes for Customer Portal setting allows the system to automatically generate and assign a QR code to a family and/or student if one does not exist when they access their account in the Customer Portal.

NOTE: The SETTINGS>CHECK-IN KIOSK>"Enable QR code scanning" option must be enabled for this setting to appear.

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