How to Submit a Future Absence Request Through the Customer Portal

After logging into your account, click the MY ACCOUNT link in the toolbar at the top of the screen.

Click the “Future Absences” icon under the student for whom you wish to record a future absence.

absences01.png

This will launch the “How do you want to create a future absence?” wizard. Answer the questions as prompted to create the future absence request.

Any restrictions on future absences based on your Customer Portal Future Absence settings will be noted throughout the process.

  • By Date
    • Will this absence span multiple days?
      • Yes
        absences02.png
        • When will this take place?
          Set date range for future absence. Uncheck “All Day” to set specific hours if needed. (If “All Day” is checked, the absence will affect all class enrollments on that date for the student.  If specific hours are chosen, only enrollments for classes that meet during those designated hours will have the absence marked.)
        • Click “Submit” to submit the absence request.
      • No
        absences03.png
        • When will this take place?
          Set date for future absence. Uncheck “All Day” to set specific hours if needed. (If “All Day” is checked, the absence will affect all class enrollments on that date for the student.  If specific hours are chosen, only enrollments for classes that meet during those designated hours will have the absence marked.)
        • Click “Submit” to submit the absence request.
  • By Enrollment
    absences04.png
    • Select the date of the future absence.
    • Select the Class(es) the student will be missing.
    • Enter a comment (optional) to explain why the student will not be attending class that day.
    • Click “Submit Absences” to submit the absence request.

Need More Assistance?

Call us at 877-554-6776. Our business hours are Mon-Thu 9am-9pm and Fri 9am-6pm Central Standard Time.