How Do I Cancel Class/Classes?

IN THIS ARTICLE:
Learn how to cancel a single class or multiple classes, for a single class meeting or over a date range.

How to Cancel a Single Class

  • From the CLASSES page, click the “Attendance” icon (checkmark) to the left of the class you wish to cancel.
  • Select the date of the class that needs to be cancelled.
  • Click “Cancel for this day.”
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  • Enter a cancellation reason in the “Optional Comments” field if you wish.
  • Select the option to send an Email Notification to families about the cancelled class if you wish to do so. (The email sent will use the template under SETTINGS>SETUP>GENERAL SETTINGS>ICLASSPRO>CLASS CANCELLED.)
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  • To create a corresponding makeup token, click “Create Makeup Tokens.”
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  • Set an expiration date for the makeup tokens and whether or not the tokens created are allowed to override your pre-set makeup token limit.
  • Enable the option to “Send token notification emails” if you wish to have an email sent to parents. (The email sent will use the template under SETTINGS>SETUP>GENERAL SETTINGS>ICLASSPRO>NEW MAKEUP TOKEN CREATED.)
  • Click “YES” to complete the cancellation process and perform any selected tasks.

How to Cancel Multiple Classes

  • From the CLASSES page, select the classes you wish to cancel.
  • Click the “Mass Cancel” icon at the bottom of the screen
    massicon.png
  • Choose the date for which you wish to cancel classes, and enter a cancellation reason in the “Optional Comments” field if you wish.
  • Select the option to send an Email Notification to families about the cancelled class if you wish to do so. (The email sent will use the template under SETTINGS>SETUP>GENERAL SETTINGS>ICLASSPRO>CLASS CANCELLED.)
    mass1.png

  • To create a corresponding makeup token, click “Create Makeup Tokens.”
    mass2.png
  • Set an expiration date for the makeup tokens and whether or not the tokens created are allowed to override your pre-set makeup token limit.
  • Enable the option to “Send token notification emails” if you wish to have an email sent to parents. (The email sent will use the template under SETTINGS>SETUP>GENERAL SETTINGS>ICLASSPRO>NEW MAKEUP TOKEN CREATED.)

Click “YES” to complete the cancellation process and perform any selected tasks.

Record Keeping

Once the cancellation is complete, an HTML result report will be available in your Background Tasks:

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This report will show the class name, cancellation date, class time and results for the actual class cancellation and any makeup tokens created (if you enabled the option to do so):

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Need More Assistance?

Call us at 877-554-6776. Our business hours are Mon-Thu 9am-9pm and Fri 9am-6pm Central Standard Time.