Cancelling Classes

We understand that things happen, and sometimes it becomes necessary for you to cancel a class. Whether you need to cancel one class or a dozen, iClassPro has made it easy for you! Just choose the option below to get step-by-step instructions.

HOW TO CANCEL AN INDIVIDUAL CLASS

  • From the CLASSES page, click the “Attendance” icon (checkmark) to the left of the class you wish to cancel.
  • Select the date of the class that needs to be cancelled.
  • Click “Cancel for this day.”
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  • Enter a cancellation reason in the “Optional Comments” field if you wish.
  • Select the option to send an Email Notification to families about the cancelled class if you wish to do so. (The email sent will use the template under SETTINGS>SETUP>GENERAL SETTINGS>ICLASSPRO>CLASS CANCELLED.)
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  • To create a corresponding makeup token, click “Create Makeup Tokens.”
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  • Set an expiration date for the makeup tokens and whether or not the tokens created are allowed to override your pre-set makeup token limit.
  • Enable the option to “Send token notification emails” if you wish to have an email sent to parents. (The email sent will use the template under SETTINGS>SETUP>GENERAL SETTINGS>ICLASSPRO>NEW MAKEUP TOKEN CREATED.)
  • Click “YES” to complete the cancellation process and perform any selected tasks.

HOW TO MASS CANCEL CLASSES

  • From the CLASSES page, select the classes you wish to cancel.
  • Click the “Mass Cancel” icon at the bottom of the screen
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  • Choose the date for which you wish to cancel classes, and enter a cancellation reason in the “Optional Comments” field if you wish.
  • Select the option to send an Email Notification to families about the cancelled class if you wish to do so. (The email sent will use the template under SETTINGS>SETUP>GENERAL SETTINGS>ICLASSPRO>CLASS CANCELLED.)
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  • To create a corresponding makeup token, click “Create Makeup Tokens.”
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  • Set an expiration date for the makeup tokens and whether or not the tokens created are allowed to override your pre-set makeup token limit.
  • Enable the option to “Send token notification emails” if you wish to have an email sent to parents. (The email sent will use the template under SETTINGS>SETUP>GENERAL SETTINGS>ICLASSPRO>NEW MAKEUP TOKEN CREATED.)

Click “YES” to complete the cancellation process and perform any selected tasks. You will receive a confirmation message of the class cancellations.  If there are any exceptions they will be noted:
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Need More Assistance?

Call us at 877-554-6776. Our business hours are Mon-Fri 9am-9pm Central Standard Time.