IN THIS ARTICLE:
Learn how to submit a request for a Makeup enrollment via the Customer Portal/Mobile App.
This document explains how to submit a Makeup enrollment request via the Customer Portal/Mobile App if Makeup Tokens are not enabled on the account.
Click here for details about how to redeem a Makeup Token for an enrollment via the Customer Portal/Mobile App.
What is a Makeup enrollment?
The Make Up status is used to signal students who are making up for missed enrollment dates. Make Up enrollments are considered free within the system and will count toward the maximum enrollment capacity for classes. These enrollments default to have the same start and drop dates as it is assumed these are only intended to last for a single class session.
When a Makeup request is submitted via the Customer Portal/Mobile App, an entry is generated in the Online Activity that must be approved by a staff member.
How do I submit a Makeup request?
After logging in to the Customer Portal/Mobile App, there are two ways to launch the "Request a Makeup" process:
- Click "Book Now!", then choose "Request a Makeup" from the list of enrollment options.
- After clicking "Request a Makeup", select the student(s) for whom you wish to create a Makeup request, then click "See Classes."
- From the "My Account" screen, click the "Makeup" option under the student for whom you wish to create a Makeup request, then click "Request a Makeup."
The class list should automatically be filtered to classes that meet the age/gender requirements for the selected student(s). If you need to adjust the results, you can apply or remove filters as needed.
All filters are multi-select. When using filters, the “Apply Filters” button must be clicked to apply the selected filters and reload the class list. When editing existing filters, the “Remove Filters” option can be clicked to clear all previously selected filters.
Selecting only "Male" or "Female" from the Gender filters will limit classes to those specifically limited to male or female students (respectively). Customers will also need to select "Co-Ed" if they wish to see all classes for which a student may be eligible.
To begin the Makeup request process, click on a class that has openings available. After reviewing the class details, click the "Request Makeup" button.
Enter any additional enrollment notes/details in the "Anything else we need to know?" field, then click "Add to Cart."
The system will attempt to submit an enrollment for all eligible students. A message will be displayed if there are any problems (such as not enough available openings to accommodate the selected student(s), or a conflicting enrollment is detected for any of the students).
Once the enrollment is in the shopping cart, you can either:
-
- Click "Add Enrollments or Bookings" to create another enrollment.
- Click "Visit [Point of Sale/ProShop]" to add a product purchase (if available).
- Click PAY NOW to check out and complete the enrollment process.
- NOTE: If the total cost of items in the shopping cart is $0.00, this button will display "Complete Transaction" instead.
Upon a successful checkout, the system will display a success message and an email will be sent to the customer letting them know that their Makeup request was received. Once the enrollment is approved or denied by a staff member, they will receive a follow-up email letting them know the updated status
If a Makeup enrollment is requested for a class that meets several times throughout a given day (such as Monday from 7pm-8pm and 8pm-9pm), the enrollment will actually be created for ALL of the timeslots attached to the class (due to how iClassPro attaches enrollments to these classes).
If the class has multiple meeting times on several different days (such as Monday from 7pm-8pm and Wednesday from 8pm-9pm), the student will only be enrolled for the date selected for the makeup.
Makeup enrollment availability may be affected by the setting to "Restrict enrollment start date based on class start time" under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>CLASS REGISTRATION. [/CLASS NOTE]