IN BRIEF
The Returned Payments Report (FIN-23) provides a list of eCheck payments that were returned or declined due to insufficient funds (NSF). This report helps administrators identify failed transactions, understand return reasons, and take appropriate follow-up actions.
Overview
The Returned Payments Report generates a list of eCheck payments that were returned or declined by the payment gateway due to insufficient funds (NSF) within a specified date range.
This report includes key transaction details to help identify and resolve payment issues:
- Returned date
- Original payment date
- Guardian name
- Payment title
- Reason for decline or return
- Payment amount
Key Report Notes
- Only eCheck payments are included in this report
- Results are only available for eCheck payments created on or after May 5, 2021
- Payments collected prior to this date will display a blank status
Using Preset Filters
- Save commonly used filter settings as presets
- Load a preset when opening the report
- Set the desired date range
- Generate the report using your preferred format
- Refer to What are Preset Filters for Reports? for additional details
Accessing the Report
- From the main navigation menu, go to Reports.
- Locate and select Returned Payments Report (FIN-23).
Step-by-Step Instructions
- Navigate to the Returned Payments Report (FIN-23).
- Enter a Start Date and End Date to define the reporting period.
- The report will only include returned eCheck payments within this date range
- Select one or more Locations.
- Only payments associated with the selected locations will be included
- Choose how to organize results using Order By:
- Returned Date
- Payment Date
- Family Name
- Select your preferred format to generate the report.
Generating the report
- Confirm your filters.
- Select your preferred format (HTML, PDF, XLS, or CSV) to generate the report.
Troubleshooting & FAQs
-
Why are some payments missing from my report?
- Ensure the selected date range includes the returned date of the payment. The report only includes payments returned within the specified range.
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Why do some payments show a blank status?
- Payments collected prior to May 5, 2021, may display a blank status because return tracking was not available before that date.
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Does this report include credit card payments?
- No. This report only includes eCheck payments that were returned or declined.
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Can I reuse my filter settings?
- Yes. Save your filters as a preset to quickly apply them when running the report in the future.