What is the Returned Payments Report (FIN-23)?

Learn about the Returned Payments Report, its filter options and how to generate it.

What is the Returned Payments Report?

The Returned Payments Report generates a list of eCheck payments that were returned or declined for Insufficient Funds (NSF) by the payment gateway within a specified date range. The report includes: the Returned Date, original Payment Date, Guardian Name, Title of the payment, Reason for decline/return, and payment amount.

If you commonly use the same filters when running this report, you can now save them as Presets! Simply load a Preset Filter whenever you open the report page, set your date range, and click to generate the report in your preferred format. See our "Preset Filters for Reports" document for more information.

Available Formats

The Returned Payments Report is available in either HTML, PDF, XLS or CSV format.

General Filters

  • START DATE/END DATE: allows you to specify a date range for the report. This system will only report eCheck payments that were returned within this date range.
  • LOCATIONS: the system will only include returned eCheck payments associated with the selected Location(s) in the results.

Display Options

  • ORDER BY: determines the order in which the report will be sorted.
    • Returned Date
    • Payment Date
    • Family Name

NOTE: results will only available for eCheck payments created on or after 5/5/2021. Any eCheck payments collected prior to that date will show a blank status.

Need more assistance?

Customer support is available at 1-877-554-6776 Mon - Fri, 9 am to 9 pm (CT) and Sat, 9 am to 6 pm (CT).