How Do I Review Point of Sale Purchases?

IN THIS ARTICLE:
Learn about options for obtaining sales reports or reviewing Point of Sale transactions in the Office Portal.

Available Point of Sale Reports

These reports are available under REPORTS>FINANCIAL

  • Category List Report: List of charges by charge category and charge date. Most frequently used to determine the individuals who were charged using a specific charge category across programs with a list of charge details such as family name, charge date, due date, the title of the charge, the amount charged, tax charged, paid amounts for those charges, and the remainder due.
  • Point of Sale: Sales (FIN-19): generates a list of product sales within a specified date range.
  • Point of Sale: Inventory on Hand (FIN-20): generates a list of products in your system with the amount of inventory on hand as of a specified date.

Using the Point of Sale Transactions Log

The Point of Sale Transactions Log can be accessed under SETTINGS>POINT OF SALE>PURCHASES

This screen lists each Point of Sale transaction in the database along with the date, family name, location, the number of items purchased, subtotal, discounts applied, sales tax, total paid, and fulfilled status. Clicking the down arrow to the right of an entry will bring up details about the sale, including specific products purchased and quantities, the price paid per item subtotal per product, and fulfilled status.

Fulfilled status options are:

    • Unfulfilled
    • Partially Fulfilled
    • Fulfilled

NOTE: Purchases made from the Office Portal Point of Sale screen will be automatically marked “Fulfilled.”

pos_purchases_screen01.png

Purchase Filters are also available to limit the results.

  • Date Range
  • Status
    • Unfulfilled – the order has not been picked up.
    • Partially Fulfilled – at least one item in the order has not been picked up.
    • Fulfilled – all items in the order have not been picked up and the order is complete.
    • Gift Recipient – the order was purchased online for someone else.
    • Guest Checkout – the purchaser was not logged into the Customer Portal at the time the purchase was made.
  • Source
    • All – filters results to display purchases made from both Office Portal “Point of Sale” screen and Customer Portal.
    • Point of Sale – filters results to display purchases made from Office Portal “Point of Sale” screen only.
    • Customer Portal – filters results to display purchases made from Customer Portal only.
  • Location(s)

The search box can be used to search for a specific transaction by family name.

Viewing purchase details

Clicking on a purchase record will allow you to view all charges/payments related to a particular purchase.

If an item was on sale at the time of purchase, the actual price paid will be shown with the original price listed as well (designated by a strikethrough).

pos02.png

IMPORTANT NOTE: The PURCHASES screen simply lists the purchases made through the Point of Sale system and were recorded on family ledgers.  It does not reflect whether or not the item(s) actually have a payment applied to them.

pos03.pngYou can use the "Return Purchase" button to return a purchase, which refunds the customer and places the item(s) back in inventory. (Note that at this time, POS does not support returning individual line items, only the complete sale).

Gift Purchases made in the Customer Portal

Gift purchases made from the Customer Portal are designated with the Type listed as “Order (Gift)” when viewing the expanded charge details.

pos04.png

Hovering over the “Gift” icon will show the Gift Recipient details:

pos05.png

The Point of Sale feature is only available for customers using the iClassPro Payment Services gateway.  Visit payments.iclasspro.com for more information or to obtain a free quote.

Need more assistance?

Call us at 877-554-6776. Our business hours are Mon–Sat, 9am–9pm (CT).