IN BRIEF
The Customer Portal is available to customers when Enable Customer Portal is turned on under Settings > Customer Portal > Settings. Temporarily disabling the Customer Portal prevents parents from logging in, resuming current sessions, submitting requests, making new enrollments, or making payments through the Customer Portal until the setting is enabled again.

• Overview
• Accessing the Feature
• Step-by-Step Instructions
  • What customers will see while the Customer Portal is disabled
  • What staff can do while the Customer Portal is disabled
• Troubleshooting & FAQs
• Related Articles

Overview

By default, the Customer Portal becomes available after staff select Enable Customer Portal under Settings > Customer Portal > Settings.

In some cases, an organization may need to temporarily disable Customer Portal access. For example, staff may need to prevent customer activity while reviewing settings, updating programs, adjusting billing, or preparing the Customer Portal for a later launch.

When staff disable the Customer Portal, customers who visit the Customer Portal URL will see the message “Our Customer Portal is currently unavailable. Please check back later.” Customers will not be able to log in, resume current sessions, submit drop or transfer requests, create new enrollments, or make payments through the Customer Portal until staff enable the setting again.

Disabling the Customer Portal does not prevent staff from using the Office Portal. Staff can continue performing all Office Portal tasks regardless of the Customer Portal status.

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Accessing the Feature

1. From the main navigation menu, go to Settings.
2. Select Customer Portal.
3. Select Settings.

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Step-by-Step Instructions

1. Go to Settings > Customer Portal > Settings.
2. Locate the Enable Customer Portal setting.
3. Clear the Enable Customer Portal checkbox.
4. Save the Customer Portal settings.
5. Confirm the Customer Portal status message above the setting:
   • When the Customer Portal is enabled, the System displays “You are currently using the Customer Portal.”
   • When the Customer Portal is disabled, the System displays “You are currently NOT using the Customer Portal.”
6. To restore customer access later, return to Settings > Customer Portal > Settings, select Enable Customer Portal, and save the Customer Portal settings again.

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What customers will see while the Customer Portal is disabled

When customers visit the Customer Portal URL while the Customer Portal is disabled, the Customer Portal displays the following message:

“Our Customer Portal is currently unavailable. Please check back later.”

While the Customer Portal is disabled, customers cannot:

• Log in to the Customer Portal
• Resume current Customer Portal sessions
• Create new enrollments
• Submit drop requests
• Submit transfer requests
• Make payments through the Customer Portal

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What staff can do while the Customer Portal is disabled

Staff can continue using the Office Portal while the Customer Portal is disabled. Disabling the Customer Portal only affects customer-facing access through the Customer Portal.

Staff can still perform tasks in the Office Portal such as:

• Managing student and family records
• Creating or updating enrollments
• Processing payments
• Updating class, camp, or booking information
• Reviewing Customer Portal settings

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Troubleshooting & FAQs

• Will disabling the Customer Portal log customers out?
  • Yes. Customers will not be allowed to log in or resume current sessions while the Customer Portal is disabled.
• Can customers still make payments while the Customer Portal is disabled?
  • No. Customers cannot make payments through the Customer Portal until staff enable Enable Customer Portal again.
• Can staff still use the Office Portal after disabling the Customer Portal?
  • Yes. Staff can continue performing all tasks through the Office Portal, regardless of the Customer Portal status.
• How can I confirm whether the Customer Portal is disabled?
  • Go to Settings > Customer Portal > Settings and review the confirmation message above Enable Customer Portal. If the Customer Portal is disabled, the System displays “You are currently NOT using the Customer Portal.”
• How do I make the Customer Portal available again?
  • Go to Settings > Customer Portal > Settings, select Enable Customer Portal, and save the Customer Portal settings.

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Related Articles

• What is the Customer Portal?
• How Do I Set Up the Customer Portal?
• How Do I Create a New Customer Portal Account?
• How Do I Add Students in the Customer Portal?
• What Options Are Available from the "My Account" Screen?

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