How Do I Submit a Transfer Request Through the Customer Portal?

Learn how to submit an enrollment transfer request through the Customer Portal.

  1. After logging into your account, click the MY ACCOUNT link in the toolbar at the top of the screen.
  2. Click the “Enrollments” icon under the student for whom you wish to request a transfer.transfer01.png
  3. This will bring up a list of all current enrollments for the student.transfer02.png
  4. Click the TRANSFER ENROLLMENT button next to the class you wish to transfer FROM to launch the “Pick a Class” screen and initiate the transfer request.transfer03.png
  5. Click on the class you wish to transfer INTO. This will launch the “Transfer Enrollment Request” window.
  6. Enter the TRANSFER DATE (the date you wish to start the new class), along with any NOTES explaining why you are requesting the transfer. (Note: the selected date must be within the range defined by the "Limit Start Date To At Least X Days From Today" and "Limit Start Date To At Most X Days From Today" values defined under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>CLASS REGISTRATION.)transfer04.png
  7. Click “Yes, please transfer!” to submit the transfer request, or “Cancel” to close the window without submitting the request.

Need more assistance?

Call us at 877-554-6776. Our business hours are Mon–Sat, 9am–9pm (CT).