IN BRIEF
The Duplicate/Conflicting Enrollments window appears when the System detects that a student’s new enrollment conflicts with or duplicates an existing enrollment. This safeguard helps prevent overlapping or duplicate class enrollments and provides options to resolve or proceed with the enrollment. 

• Overview
  • What Counts as a Conflict or Duplicate?
• Accessing the Feature
• Step-by-Step Instructions
  • Option 1: Continue with the new enrollment
  • Option 2: Cancel the new enrollment
  • Option 3 (Group enrollments only): Enroll only selected students
    • Visual Example
• Troubleshooting & FAQs
• Related Articles

Overview

The Duplicate/Conflicting Enrollments window is an automatic alert that appears when attempting to enroll a student in a class that conflicts with an existing enrollment or duplicates it.

When triggered, the window displays:

• The student(s) with conflicts
• The existing enrollment details (such as class, dates, and type)
• Options to either resolve the conflict or proceed with selected enrollments

This feature applies to:

• Individual class enrollments
• Group enrollments

Its purpose is to ensure enrollment accuracy and prevent unintended scheduling conflicts.

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What Counts as a Conflict or Duplicate?

• Same student enrolled in overlapping class times
• Same student enrolled multiple times in the same class
• Enrollment dates that overlap with an existing ACTIVE enrollment

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Accessing the Feature

The Duplicate/Conflicting Enrollments window cannot be accessed directly. It appears automatically during enrollment when a conflict is detected.

To trigger the window:

1. From the main navigation menu, go to Classes.
2. Begin creating a new enrollment (individual or group).
3. Attempt to enroll a student who already has a conflicting or duplicate enrollment.

The System will display the Duplicate/Conflicting Enrollments window before saving.

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Step-by-Step Instructions

When the Duplicate/Conflicting Enrollments window appears:

1. Review the list of students shown in the window.
2. Note that each student with a conflict is automatically selected (checked).
3. Review the conflicting enrollment details displayed below each student.
4. Choose how to proceed.

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Option 1: Continue with the new enrollment

• Select the edit icon next to the conflicting enrollment.
• Make necessary changes:
  • Drop the existing enrollment
  • Adjust enrollment details
• Select Save within the edit dialog.
• Return to the window and select Save again to retry the new enrollment.

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Option 2: Cancel the new enrollment

• Close the window to cancel the new enrollment.
• The existing enrollment remains unchanged.

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Option 3 (Group enrollments only): Enroll only selected students

• Uncheck the box next to any student you do not want to enroll.
• Leave checked only the students you want to proceed with.
• Select Save to process enrollments for selected students only.

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How the Checkbox Works

• Checked = the System will attempt to process that student’s new enrollment again
• Unchecked = the student will be skipped during the save attempt

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Visual Example

The window will include a message such as “Duplicate Enrollments Detected” and lists affected students and classes.

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Troubleshooting & FAQs

• Why does the Duplicate/Conflicting Enrollments window appear?
  • The System detected that the new enrollment conflicts with or duplicates an existing enrollment for the same student.
• What happens if I leave all students checked and select “Save”?
  • The System will attempt to process the new enrollments again after any edits are made to resolve conflicts.
• Can I enroll some students but skip others in a group enrollment?
  • Yes. Uncheck the students you want to skip, then select Save to process only the remaining students.
• How do I fix a conflicting enrollment?
  • Use the edit icon next to the existing enrollment to drop or modify it, then save and retry the new enrollment.
• What if I want to keep the original enrollment?
  • Close the window to cancel the new enrollment and retain the existing one.
• Does this window appear for all enrollments?
  • No. It only appears when a duplicate or conflicting enrollment is detected.

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Related Articles

• How Do I Create a New Class Enrollment in the Office Portal?
• How Do I Use the Class Enrollment Wizard?
• How Do I Group Enroll Students in Classes?
• How Do I Drop a Class Enrollment in the Office Portal?
• How Do I Transfer Single Enrollments in the Office Portal?
• How Do I Use the Group Transfer Tool in the Office Portal?

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