IN THIS ARTICLE:
Learn how to purchase SMS credits, and how to configure auto-renew settings to automatically purchase additional credits when the number of available credits falls below your predetermined threshold.

• Feature Availability
• Complete Setup
• Review Phone Number and Available Credits
• Purchasing SMS Credits
• Configure Auto-Renew Settings
• Failed Payments for Auto-Renewed Credits

Feature Availability

NOTE: This feature is currently available at the rates shown below. Credits must be purchased prior to the use of this feature. Because this service incurs additional fees, you must be logged into a profile with "Admin Access" permissions enabled whenever you purchase credits. 

PRO TIP! This will be a no-reply number, so only outgoing messages will be sent. No replies are recorded.

* Subject to phone number and feature availability. 

Complete Setup

Please contact iClassPro Support at https://support.iclasspro.com/hc/en-us/requests/new to start the setup process for SMS messaging (texting). 

Review Phone Number and Available Credits

If you have already completed setup, the software will show your assigned phone number under Settings > Setup > General Settings > SMS. This number will be used specifically for your business to send text messages (to text-enabled phones) within your customer and staff lists. 

It will also display the number of available credits purchased for your account. Credits must be purchased prior to sending SMS messages. (You will need to have a form of payment on file under SETTINGS>BUSINESS INFORMATION in order to set up the number of purchase credits.).

Purchasing SMS Credits

Only staff members who have been assigned "Admin Access (Full Permissions)" have the permission to purchase credits.

To purchase credits, go to Settings > Setup > General Settings > SMS.

Under Purchase More Credits, the user can enter the number of credits needed to be purchased, which will automatically calculate the purchase price.

After reviewing your purchase total, click Submit Purchase Request to bill the account (credit card or bank account) on file for your subscription fee with iClassPro. This transaction will be billed immediately to the account.

If the transaction is successful, your purchased credits will now be available for use.

Configure Auto-Renew Settings

Only admin users with access to settings have the permission to configure the Auto-Renew settings.

To purchase credits, go to Settings > Setup > General Settings > SMS.

Under Purchase More Credits, the user can enable Auto-Renew Settings and enter the number of credits to be purchased along with the balance threshold, which will automatically configure the system to purchase credits when the number of available credits falls below the threshold amount. The system will bill the account (credit card or bank account) on file for your subscription fee with iClassPro whenever Auto-renew is triggered. This transaction will be billed immediately to the account.

NOTE: To ensure that automatically triggered SMS jobs are not interrupted due to insufficient credits, if “Auto-renew credits” is enabled, the system will monitor the use of SMS credits that exceed the defined threshold and make a single purchase on or around 10am Central Time (US) on the first of each month that will cover all of the credits used and bring the account above the defined threshold. Regular communications will be sent to the primary contact that will keep them updated on the number of credits that will be purchased on that date. (This communication will be sent whenever multiples of the amount defined under “Automatically purchase 'X' credits” is reached; for example, if the system is set to automatically purchase 200 credits, we will send communications when 200 credits will be purchased, 400 credits, etc.)

After reviewing your purchase total, click Submit Auto-renew Request to save the settings. 

Failed Payments for Auto-Renewed Credits

If a payment fails for auto-purchasing credits, the Auto-Renew feature will be disabled and the system will record the following entry in the Audit Log:

SMS credit auto-renew failed. Auto-renew disabled; see SETTINGS>SETUP>GENERAL SETTINGS>SMS for more information.

Navigating to SETTINGS>SETUP>GENERAL SETTINGS>SMS will display the following information:

iClassPro attempted to auto-purchase credits, but the payment was declined. To restore SMS functionality, please update your billing information under SETTINGS>BILLING INFORMATION or contact iClassPro at 877-554-6776 for assistance.

As soon as payment information is updated under SETTINGS>BILLING INFORMATION, iClassPro will attempt a payment for the requested SMS credits.  If the payment is successful, the credits will be added and the Auto-Renew feature will be re-enabled.