IN THIS ARTICLE:
Learn about the Appointment Cancellations/No-Shows (STA-14) report, its filter options, and how to generate it.

• What is the Appointment Cancellations/No-Shows Report?
• Available Formats
• Available Filters
  • General Filters

What is the Appointment Cancellations/No-Shows Report?

The Instructor Appointment Cancellations/No-Shows Report produces a report showing appointments that were canceled/no-show within the specified date range. The report includes the Instructor/Staff member's name, Student name, Appointment name, Zone, Timeslot, Cancellation Type, Date/Time of Cancellation, Paid status (Yes/No), Booking Amount, Cancellation Fees charged, Amount Paid, Refunds issued, and Total Due.

If you commonly use the same filters when running this report, you can now save them as Presets! Simply load a Preset Filter whenever you open the report page, set your date range and click to generate the report in your preferred format. See our "Preset Filters for Reports" document for more information.

Available Formats

The Appointment Cancellations/No-Shows Report is available in either HTML, PDF, XLS or CSV format.

Available Filters

General Filters

• FROM/TO DATES: the system will only show results for bookings that were/will be active within the specified date range.
• LOCATIONS: choose one or more Locations to limit the results to only bookings associated with the selected Location(s). (You must select at least one location before you have the option to generate the report.)
• CHOOSE PROGRAM: selecting one or more Program(s) will limit results to only bookings that were canceled/no show for appointments associated with the specified Program(s).
• CHOOSE INSTRUCTOR: selecting one or more Instructor(s) will limit results to only bookings that were canceled/no show for appointments associated with the specified Instructor(s).
  • NOTE: Entries will not be included on the final report for any selected instructor/staff member who was not associated with specified enrollments, events, etc., during the designated date/date range.
    • If an instructor was deleted AFTER the start date of the report, the results will include relevant entries for the instructor on the date(s) before they were deleted.
    • If an instructor was created/attached to an event AFTER the end date of the report, the instructor will not be included in the results.
• CHOOSE ZONE: selecting one or more Zone(s) will limit results to only bookings that were canceled/no show for appointments associated with the specified Zone(s).
• CHOOSE SERVICE: selecting one or more Service(s) will limit results to only bookings that were canceled/no show for appointments associated with the specified Service(s).
• CHOOSE APPOINTMENT KEYWORDS: selecting one or more appointment Keyword(s) will limit results to only bookings that were canceled/no show for appointments associated with the specified Keyword(s).
• DISPLAY OPTIONS
  • Show Guardian Name - if enabled, adds a column to the report with the primary guardian’s name for each student.