Allowed Enrollment Types let you choose which kinds of enrollment families can request for each class in the Customer Portal. Staff can still add any enrollment type in the Office Portal.
Note
The Mobile App doesn't use Allowed Enrollment Types yet. Until the app is updated, families see the same enrollment options in the app as before.
Set the types for one class
- Go to the CLASSES page.
- Select the pencil icon, the first icon at the left end of the class's row, to open the class. For a new class, select New Class in the left-hand menu instead.
- On the DETAILS tab, scroll to Online Settings.
- Under Allowed Enrollment Types, check each type families can request online. Each type is explained in “What each type allows,” below.
- Select Save to save the class.
If no type is checked, the class isn't saved and this message shows: “Class must have at least one selected Enrollment Type.”
What each type allows
Allowed Enrollment Types is part of each class's Online Settings. It replaces the old Punch Pass/Single Day Only setting.
- Active — a regular enrollment
- Trial — a trial request
- Makeup — a makeup request, or a Makeup Token redemption
- Waitlist — a wait list request
- Single Day — shows only when Single Day enrollments are turned on, under your own label (such as Casual). See What are Single Day Enrollments?
- Punch Pass Only — families see the class only when they redeem a Punch Pass
Classes that existed before this setting were updated for you. Classes set to Punch Pass/Single Day Only became Punch Pass Only. Every other class got Active, Trial, Makeup and Waitlist, so families saw no change.
▶ Rules for combining types
- Every class needs at least one type, even when Allow Registration is off.
- New classes start with Active, Trial, Makeup and Waitlist.
- Waitlist needs Active. Checking Waitlist checks Active and locks it until you clear Waitlist.
- Punch Pass Only can't be combined. Checking it clears and locks the other types. Clearing it doesn't check anything.
- Changing a class's types doesn't change its existing enrollments. Each change is saved in the Audit Log.
Set the types for several classes
Use the Classes Quick Edit tool to change many classes at once, or Mass Copy Classes to copy classes with new types. Both show one dropdown for each type:
- - DO NOT CHANGE - — keeps each class's current setting
- Yes — allows the type
- No — doesn't allow the type
If any selected class would end up with no types, nothing is saved for any class. That includes your other Quick Edit changes. The message names the classes that need a type. In Mass Copy Classes, no classes are copied.
▶ How the dropdowns change each other
- Punch Pass Only set to Yes locks the other dropdowns. The classes end up with Punch Pass Only.
- Any other type set to Yes removes Punch Pass Only.
- Waitlist set to Yes sets Active to Yes and locks it.
- Active set to No also removes Waitlist.
- In Mass Copy Classes, - DO NOT CHANGE - keeps each original class's types on its copy.
Find classes by type
- On the CLASSES page, select All Online Settings near the bottom of the left-hand menu.
- Check one or more types to see the classes that allow them. Close the panel to see the list.
The list shows classes that allow any of the checked types. To find Punch Pass Only classes, check Punch Pass Only.
What families see in the Customer Portal
Each class shows only the buttons for the types it allows:
- Enroll Now! — Active
- Request a Trial — Trial
- Wait List — Waitlist
- Request Makeup — Makeup. Families find it from their student's makeups.
Your class registration settings must allow each button too. With Makeup Tokens on, a family redeeming a token sees only classes that allow Makeup.
A class set to only Punch Pass Only or only Single Day doesn't show on the Classes page.
▶ Which setting each button also needs
-
Request a Trial:
- Allow visitors to request a trial enrollment is on.
- On a full class, Allow visitors to request a class that is full is on too.
-
Wait List:
- Allow visitors to request a class that is full is on.
- For classes with openings, Allow visitors to request a waitlist enrollment (when not full) is on too.
-
Request Makeup:
- Makeup Tokens are off, and Allow visitors to request a makeup enrollment is on.
- These settings are explained in How Do I Configure Class Registration Settings? (Other Settings).
▶ Which classes show on the Classes page
A class with Allow Registration on shows only when families can start at least one enrollment there. That means the class allows:
- Active, or
- Trial, with trial requests on, or
- Makeup, with Makeup Tokens off and makeup requests on.
Whether a class is full doesn't change whether it shows. Classes with Allow Registration off show as they always have.
▶ Trial Tracking promo codes
- A Trial Tracking promo code still makes the enrollment a trial, even when the class doesn't allow Trial.
- The code doesn't show a class that is hidden from the Classes page.
- The code can't be used to enroll in a full class.
- The code doesn't apply to Wait List requests.
▶ When a request is turned down
- If a family requests a type the class no longer allows, such as from a page left open, they see: “Requested enrollment type is not available for this class.”
- If the enrollment is already in the cart, checkout stops. The message shows on that enrollment: “Requested enrollment type is not available for this class. Remove enrollment from the cart and try again.”
- After the family removes it, the rest of the cart can be checked out.
Troubleshooting
▶ Common Questions
▶ Why won't the class save?
No type is checked. Every class needs at least one type, even when Allow Registration is off.
▶ Why can't I clear Active?
Waitlist is checked, and Waitlist needs Active. Clear Waitlist first.
▶ Why isn't Single Day listed?
Single Day enrollments are turned off for your account. See What are Single Day Enrollments?
▶ Why isn't a class showing in the Customer Portal?
None of its types has a button families can use. Compare the class's Allowed Enrollment Types with your class registration settings.
▶ Can staff add a trial to a class that doesn't allow Trial?
Yes. Allowed Enrollment Types only limit what families request online. Staff can add any type in the Office Portal, with no warning.
▶ Does Punch Pass Only change the Check-In Kiosk?
No. Families redeem Punch Passes at the Check-In Kiosk as before.
Related: How Do I Create or Edit a Class? · How Do I Use the Classes Quick Edit Tool? · How Do I Duplicate a Class? · How Do I Configure Class Registration Settings? (Other Settings) · What Are Punch Passes? · What is an Enrollment Type?