How Do I Update My Billing Information? – iClassPro Support

IN BRIEF
This article explains how to update the payment method associated with your iClassPro subscription. The Billing Information screen displays your current subscriptions and the payment method used for monthly subscription fees and associated account charges (such as SMS/Voice credits). You can update your stored payment information at any time by launching the update dialog and entering new payer and payment details.

Overview
Accessing the Feature
Step-by-Step Instructions
Troubleshooting & FAQs
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Overview

The Billing Information screen allows administrators to verify their current subscription details and manage the stored payment method used by iClassPro for recurring monthly subscription fees and any associated account charges. Within this area, administrators can review subscription summaries and securely update billing details when necessary.

Accessing the Feature

From the main navigation menu, go to SETTINGS>BILLING INFORMATION.
The Billing Information screen is divided into two primary areas:
- Subscriptions
  - Summary of all subscriptions associated with the current account
- Stored Payment Information
  - Current payment method used for:
    - Monthly subscription fees
    - SMS/Voice credit purchases
    - Any other associated account charges

Step-by-Step Instructions

Updating Your Stored Payment Information

Select the Update Stored Payment Information button at the bottom of the window .
A dialog will launch where you can enter your updated payment method information.

Completing the “Payer Details” Section

The Payer Details section automatically populates using your Business Information (first name, last name, country, billing address, city, state/province, postal code, and email).
Make any necessary updates to ensure the details correctly match the payment method being added.

Completing the “Payment Details” Section

Enter all details required for your new payment method in the Payment Details area, including:

Card number
Expiration month
Expiration year
CVV/CVC (3–4 digit code depending on card type)

After entering the updated information, select Submit to save your changes.

Additional Notes

Updated billing information takes effect immediately for future subscription charges.
Ensure all address details match the billing address associated with your card to avoid validation errors.

Troubleshooting & FAQs

What happens if my stored payment method fails?
- The System may prompt you to update your billing information. Access SETTINGS>BILLING INFORMATION and follow the steps above to update your payment details.
Can I use different payment methods for different iClassPro charges?
- No. The stored payment method is used for all subscription-related and associated account fees.
Why are my “Payer Details” incorrect when the update window opens?
- This information is pulled from your Business Information settings. Update any incorrect fields directly in the Payer Details section during the payment update process.