IN BRIEF
This article explains how to process credit card payments and handle refunds or voids using Integrated PIN pads in iClassPro. These devices allow customers to complete transactions securely by inserting, swiping, or tapping their card directly on the PIN pad.
Overview
Integrated PIN pads allow customers to complete credit card transactions directly through a connected device. This includes processing payments, as well as issuing voids or refunds when needed.
Note: This feature only applies to customers in the United States who are using iClassPro Payment Services.
Accessing the Feature
- Navigate to the NEW PAYMENT screen within a family account.
- Begin entering a payment to access Integrated PIN pad functionality.
Step-by-Step Instructions
Processing a Sale
- From the NEW PAYMENT screen, select “Credit Card - Swipe/Insert/Tap” as the Payment Type.
- Fill in the form with the correct payment details and select any charges that the payment should be applied to.
- Click NEXT to send the transaction to the PIN pad.
- After the customer submits their payment on the PIN pad, the response (success or failure) will be sent back to iClassPro and the payment process will resume as normal.
Processing a Void or Refund
Performing a VOID or a REFUND on transactions works similarly like any other credit card void/refund. Typically, the transaction can only be voided if it is the same day it was authorized.
- For more information, see our document "What is the Difference Between a Void and a Refund?"
However, to refund a PIN-debit card transaction (meaning the customer typed in their PIN at the time of sale), the customer must have the card present and insert/swipe it on the deice at the time of the refund.
Notes
- There is not a way to customize the device's screen at this time.
- If you are using a Integrated PIN Pad, you cannot use a separate USB-based card swiper as well.
- If more than one Integrated PIN Pad is configured on your account, you will be prompted to select which terminal will be used during the refund process.
Troubleshooting & FAQs
-
Can I void a transaction after the same day it was processed?
- No. Voids are typically only available on the same day the transaction was authorized. After that, a refund must be issued instead.
-
Why does the customer need their card again for a refund?
- For PIN-debit transactions, the card must be present to securely process the refund through the PIN pad.
-
Can I customize what appears on the PIN pad screen?
- No. The device screen cannot be customized at this time.
-
Can I use a USB card swiper along with an Integrated PIN pad?
- No. When using an Integrated PIN pad, a separate USB-based card swiper cannot be used.
-
What happens if I have multiple PIN pads configured?
- The System will prompt you to select which terminal to use during the refund process.