IN THIS ARTICLE:
Learn about the various Payment Status Indicators that may be reflected on the Family Ledger. These indicators give you information at a glance regarding the status of a payment that was recorded in the system.

The Family Ledger includes a column for payments that indicates the status of the payment at the time you view it. Possible statuses include:

• Approved or Completed - designates a successful payment.
• Disputed - the customer has disputed the payment with the issuer.
• Pending - designates a payment that has been submitted but has not yet settled.
• Failed - designates a payment that was declined by the processor or gateway.
• Requested - an authorization request has been made for the payment, but not yet approved.
• Request-failed - an authorization request has been made for the payment, but was rejected.
• Returned - designates an eCheck payment that was returned/declined by the bank.
• Settled - the payment was successful and the release of funds has been approved by the issuer.
• Unknown - no payment status has been received from the gateway.

NOTES:

• Coupon/House/Other/GiftCard credits will show as “Completed.”
• Payments made via physical checks are not automatically updated if they are returned and will not be reflected as such.
  • Click here for instructions on how to manually adjust the ledger if your bank reports that a check payment was declined.
• Payment statuses are only available for payments collected on or after 5/5/2021. Any payments collected prior to that date will show a blank status.