How Do I Send Push Notifications?

Learn about sending Push notifications to customers who have the iClassPro App/Branded App installed on their mobile device.

In addition to offering SMS/text messaging and Email Blasts, the iClassPro App gives you another way to notify parents – Push notifications! 

Sending Push notifications is simple – the process is very much like sending an SMS/text message. Because Push notifications are linked to specific devices, only one message will be sent per device, even if multiple students/enrollments are selected.

NOTE: It is important to note that Push notifications are not guardian-specific.  They are linked to the device being used, not to a specific user.

  2. Select the families, students, classes, or enrollments you wish to notify.
    • NOTE: From the CLASSES Page, the system will only send Push notifications to families who have a student with an ACTIVE type enrollment. If you need to send to other enrollment types, it is recommended to send the Push notification from the ENROLLMENTS page instead so you can select these specific enrollment types.
  3. Click the PUSH NOTIFICATION icon in the toolbar at the bottom of the screen to launch the "Send Push Notification Message" window:
  4. The "Send Push Notification Message" window will include the following information:
    1. Select Template - if a custom Push Notification template exists for the page from which you are accessing the Push Notification window, it will be listed in the drop-down menu for you to choose.
      • NOTE: selecting a template will automatically populate the "Title" and "Message" fields.
    2. Push Notification Details
      • "# of Push Notification messages being sent"
        • IMPORTANT NOTE: This number is an estimate of how many devices could potentially receive the message based on the number of device tokens issued when the app was installed. Therefore, this number may include multiple devices per family, and it cannot take into account users who may have disabled notifications from the app, installed but later uninstalled the app, or who may have switched devices since the app was first installed.
    3. Subject - allows you to enter the Subject to be used for the Push notification. (NOTE: This field is not displayed if the "Push Notification Details" shows "0" messages to be sent.)
    4. Message - allows you to enter the main text of the Push notification. Includes a running character count. (NOTE: This field is not displayed if the "Push Notification Details" shows "0" messages to be sent.)
  5. Once you have entered the required information, click SEND.

As long as the families you selected have the iClassPro App/Branded App installed on at least one device and have allowed notifications from the app, they will receive the message on their phone!

If the use of bad variables will result in the customer receiving a blank Push notification, the message will not be sent and an error will be noted in the Background Tasks.

Need more assistance?

Customer support is available at 1-877-554-6776 Mon - Fri, 9 am to 9 pm (CT) and Sat, 9 am to 6 pm (CT).