How Do I Cancel or Reschedule an Appointment in the Customer Portal?

Appointments are not supported in the Mobile App at this time.

IN THIS ARTICLE:
Learn how to reschedule or cancel an Appointment booking in the Customer Portal.

Canceling an Appointment

To cancel a scheduled Appointment:

  1. From the MY ACCOUNT page, click on the "Enrollments" link to view the student's current and future enrollments.
  2. Locate the Appointment booking for which you wish to send an invitation.invitation_customer_portal01.png
  3. Click "Cancel Booking."
  4. A window will pop up asking you to confirm that you wish to cancel the Appointment.
    • Click YES to cancel the Appointment.
    • Click NO to exit the window without making any changes.

Rescheduling an Appointment

To reschedule an Appointment:

  1. From the MY ACCOUNT page, click on the "Enrollments" link to view the student's current and future enrollments.
  2. Locate the Appointment booking for which you wish to send an invitation.invitation_customer_portal01.png
  3. Click "Reschedule."
  4. Select the date for which you wish to reschedule the Appointment.
    appointment_reschedule01.png
  5. If any Appointments with available timeslots on the date you choose are found, they will be listed.
    • NOTE: Appointments displayed will be limited to those associated with the same Appointment Service and Instructor.
  6. Select the Appointment you wish to attend.
  7. Click "Reschedule" to complete the reschedule process.

Cancellation Fees

There are two Appointment settings that determine whether a cancellation fee will be charged for appointments that are cancelled and/or rescheduled.  These settings are located under SETTINGS>SETUP>APPOINTMENTS SETTINGS>"General Appointments Settings."

  • Charge Cancellation Fee: If enabled, the system will charge a Cancellation Fee for any Appointments that are canceled.
    • Cancellation Fee Program- choose the financial Program that will automatically be assigned to any Cancellation Fees that are created.
    • Cancellation Fee Charge Category- choose the financial Charge Category that will automatically be assigned to any Cancellation Fees that are created.
    • Amount (%/$)- defines the amount of the Cancellation Fee to be charged. This can be set as either a percentage of the full Appointment cost (%) or a flat dollar amount ($).
    • Charge cancellation fee for rescheduled Appointments: if enabled, the system will charge a Cancellation Fee for the original Appointment if it is rescheduled. If left disabled, no Cancellation Fee will be charged for the original Appointment.

Need more assistance?

Customer support is available at 1-877-554-6776 Mon - Fri, 9 am to 9 pm (CT) and Sat, 9 am to 6 pm (CT).