What is the Appointment Cancellations/No-Shows Report (STA-14)?

IN THIS ARTICLE:
Learn about the Appointment Cancellations/No-Shows (STA-14) report, its filter options, and how to generate it.

What is the Appointment Cancellations/No-Shows Report?

The Instructor Appointment Cancellations/No-Shows Report produces a report showing appointments that were cancelled/no-show within the specified date range. The report includes the Instructor/Staff member's name, Student name, Appointment name, Zone, Timeslot, Cancellation Type, Date/Time of Cancellation, Paid status (Yes/No), Booking Amount, Cancellation Fees charged, Amount Paid, Refunds issued, and Total Due.

If you commonly use the same filters when running this report, you can now save them as Presets! Simply load a Preset Filter whenever you open the report page, set your date range and click to generate the report in your preferred format. See our "Preset Filters for Reports" document for more information.

Available Formats

The Appointment Cancellations/No-Shows Report is available in either HTML, PDF, XLS or CSV format.

Available Filters

General Filters

  • FROM/TO DATES: the system will only show results for bookings that were/will be active within the specified date range.
  • LOCATIONS: choose one or more Locations to limit the results to only bookings associated with the selected Location(s). (You must select at least one location before you have the option to generate the report.)
  • CHOOSE PROGRAM: selecting one or more Program(s) will limit results to only bookings that were cancelled/no show for Appointments associated with the specified Program(s).
  • CHOOSE INSTRUCTOR: selecting one or more Instructor(s) will limit results to only bookings that were cancelled/no show for Appointments associated with the specified Instructor(s).
  • CHOOSE ZONE: selecting one or more Zone(s) will limit results to only bookings that were cancelled/no show for Appointments associated with the specified Zone(s).
  • CHOOSE SERVICE: selecting one or more Service(s) will limit results to only bookings that were cancelled/no show for Appointments associated with the specified Service(s).
  • CHOOSE APPOINTMENT KEYWORDS: selecting one or more Appointment Keyword(s) will limit results to only bookings that were cancelled/no show for Appointments associated with the specified Keyword(s).
  • CHOOSE STUDENTS: selecting one or more Student(s) will limit results to only bookings that were cancelled/no show for Appointments associated with the specified Student(s).
  • DISPLAY OPTIONS
    • Show Guardian Name - if enabled, adds a column to the report with the primary guardian’s name for each student.

Need more assistance?

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