What is the Customer Portal?

IN THIS ARTICLE:
Learn about the Customer Portal, where to find information about configuring and customizing it, and how your customers will access/navigate it.

What is the Customer Portal?

Simply put, the Customer Portal is the public face of your business.It is where your customers will be able to set up and manage their accounts, create enrollments, and make payments.

NOTE: Unless noted otherwise, changes to the Customer Portal settings also affect the behavior and look of the Mobile/Branded App.

How Do I Configure/Manage the Customer Portal?

There are many settings that control how your Customer Portal looks/operates. These are divided into three sections:

Settings

Staff

Other Settings

What Other Settings Impact the Customer Portal?

See https://support.iclasspro.com/hc/en-us/articles/360053389913-What-Other-Settings-Impact-the-Customer-Portal- to learn about other iClassPro settings that may affect the Customer Portal.

How Will My Customers Access/Use the Customer Portal?

Customer Portal on the Web

Mobile App

NOTE: If you have a Custom Branded App, your customers will need to search for your name in the app store for their iOS/Android device instead of the “iClassPro App.”

Measures to Prevent Server Overload

To prevent server overload, the customer may see the following error message in the event that the system detects an unusually high number of requests in a single minute:

"Whoa! There are a lot of people searching for classes right now, hang tight while we get the most up-to-date availability. This page will refresh itself in 30 seconds. Thank you for your patience."

The system will continue to monitor the number of requests being submitted and will remove this message once this number has reduced enough to allow the server to operate efficiently.

Need more assistance?

Call us at 877-554-6776. Our business hours are Mon–Sat, 9am–9pm (CT).