iClassPro Live: Staff Portal (Controlling Live Streams)

If you are using an iOS device to stream, you will need to use the latest version of the Safari web browser to access your Staff Portal.

If you are using either an Android device or Windows computer to stream, you can use the latest version of Google Chrome or Firefox to access your Staff Portal.

The Staff Portal URL is https://app.iclasspro.com/staffportal/[ACCOUNT_NAME].

Configuring and Starting a Live Stream

To begin streaming, click on the "Live" option on the Staff Portal landing page:

icplive_staffportal01.png

Next, click the “Create a Stream Now!” button.

icplive_staffportal02.png

Next, set the stream options, including:

  • Stream Name - this name will be used to identify the stream on the Customer Portal
  • Audio options - determines whether or not viewers will be able to hear the audio stream connected with a video.
  • Location - links the video stream to a specific location (for multi-location accounts).   Only families with an active enrollment at this location will be able to view the live stream.
  • Program(s) - links the video stream to classes associated with the selected program(s).  Only families with an active enrollment in these classes will be able to view the live stream.
  • Level(s) - links the video stream to classes associated with the selected level(s).  Only families with an active enrollment in these classes will be able to view the live stream.

icplive_staffportal03.png

NOTE: If no programs or levels are selected, all families with in-progress enrollments can view the stream.

After configuring the stream, click the "Save Stream" button.

Select the camera to be used for the stream, the click the "Start Streaming!" button.

Live05__1_.png

 

Stopping a Live Stream

  • If the staff member who is logged in started the stream, they can leave the page to stop the stream.
  • If the staff member who is logged in did not start the live stream but has the Stop Any Live Stream permission enabled, they can click the "Stop Streaming!" button to end the stream immediately.

NOTES:

  • If you are using a tablet or phone to stream, be sure to disable any Auto-Lock feature to keep the device from going to sleep, which will stop the video stream.
    • Changing Auto-Lock settings on your iOS device:
      • Launch SETTINGS from the Home screen.
      • Click DISPLAY & BRIGHTNESS.
      • Click "Auto Lock."
      • Select "Never" from the timing settings.
    • Similar settings are available for Android devices, but may vary by Android version.  Please see your manual for details.

       

 

Need More Assistance?

Call us at 877-554-6776. Our business hours are Mon-Thu 9am-9pm and Fri 9am-6pm Central Standard Time.