Customer Portal - My Account

Clicking on the “My Account” option will take the user to a screen with account details, where they can review or add/ edit information.

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This information includes:

  • Your Student(s) – lists students within the family with links to view:
    • Enrollments
      • View Current Enrollments
        • Drop Enrollments (if enabled)
        • Transfer Enrollments (if enabled)
      • Past Enrollments
        • Show/Hide Past Enrollments
    • Evaluations
      • Evaluated Skills
    • Attendance
      • Current Enrollments
      • Show/Hide Past Enrollments
    • Makeups – the behavior of this option varies based on whether Makeup enrollments are allowed, either by using Makeup Tokens or allowing customers to request Makeup type enrollments. (NOTE: If neither option is enabled, the “Makeups” option will be hidden on the “Your Students” screen.)
      • When Makeup Tokens are Enabled
        • Current Location Tokens – tokens available for redemption at the currently selected Location
        • Tokens Available in Other Locations – tokens available for redemption at other Locations
        • Pending Makeup Tokens – tokens applied to makeup enrollments that have not yet occurred
        • Expired Makeup Tokens – makeup tokens that have expired without being applied
        • Spent Makeup Tokens – makeup tokens applied to past makeup enrollments
      • When Makeup Tokens are Disabled (requires that SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>CLASS REGISTRATION>Allow Visitors to Request a Makeup Enrollment is enabled)
        • Request a Makeup – will guide customers through requesting a MAKEUP type enrollment.
        • Past Makeups – shows past enrollments designated as MAKEUP type enrollments.
    • Future Absences (if enabled)
      • Create Future Absence By Date – create a future absence request by entering date/time details for the absence. The most flexible option, this allows parents to create an absence that will span multiple days or just a few hours.
      • Create Future Absence By Enrollment – create a future absence request by choosing an enrollment. An absence request will be submitted only for the selected class/classes on the specified date.
      • Details of currently scheduled future absences
    • QR Codes (if enabled) – Displays QR codes related to the selected student.
    • Passes (if enabled) – Displays details of punch passes. (NOTE: punch passes cannot be redeemed via the Customer Portal; only via the Check-In Kiosk or Office Portal.)
      • Name of Punch Pass
      • Number of punches used/remaining
      • Date Purchased
      • Active status
      • Expiration Date
      • Amount Paid
    • Edit Student
    • Add Student
  • Payments
    • Outstanding – shows any outstanding balance (with option to Make Payment)
    • Credit – shows any credit available (with option to Apply Credit)
    • Amount and date of last payment
    • Saved payment information details (if entered)
      • Method
      • Issuer
      • Last 4
    • Edit/Add Payment Info
  • Transaction History
    • All – shows complete ledger history (includes all charges/payments/refunds)
    • Charges – shows only charges
    • Payments – shows only payments
    • Refunds – shows only refunds
    • Generate Statement
  • Account Information
    • Mailing Address – displays mailing address associated with the account. Clicking on the address will launch an edit screen where you can edit/delete the address.
      • Add Mailing Address
    • Email Addresses – displays email addresses associated with the account, with the Login (primary) email noted. Clicking on an address will launch an edit screen where you can edit/delete the email or opt in/out of Email Blasts.
      • Add Email
    • Phone Numbers – displays phone numbers associated with the account. Clicking on a phone number will launch an edit screen where you can edit/delete the number or opt in/out of SMS/Text messages.
      • Add Phone
    • Responsible Parties – displays guardians/responsible parties associated with the account, with relationships noted. Clicking on a name will launch an edit screen where you can edit/delete responsible parties.
      • Add Responsible Party
  • Login/Security
    • Change Password

Need More Assistance?

Call us at 877-554-6776. Our business hours are Mon-Thu 9am-9pm and Fri 9am-6pm Central Standard Time.