Troubleshooting Receipt Printers

When printing receipts from iClassPro, you may find that the font is printing extremely small. There may be a number of different reasons depending on the type of computer and Web browser you are using.

Click below for some troubleshooting tips. 

Windows 7/8/10 Operating Systems

Chrome Browser

  1. Click the Menu button (three horizontal dots in the upper right-hand corner of the browser).
  2. Choose Print… from the dropdown menu (or press CTRL+P).
  3. Click More Settings.
  4. Be sure that Scale is set to “100.”
  5. Disable the options to print Headers and footers and Background Graphics.
  6. Setting the Margins to “None” or “Minimum” may also help maximize the printable area on the receipt paper.

Firefox Browser

  1. Click the Menu button (three horizontal lines in the upper right-hand corner of the browser).
  2. Choose Print… from the dropdown menu (or press CTRL+P).
  3. Click the Page Setup… button at the top of the window.
  4. Click on the Margins & Header/Footer
  5. Change the Left, Right, Top and Bottom margins to "0.2."
  6. Be sure that the Headers & Footers fields are all set to --blank--.
  7. Click OK.

Finding Your Printer/Paper Settings
If the font size is still too small after adjusting the print settings in your browser, check that you have selected the correct default paper size based on the manufacturer's specifications:

  1. Click Start.
  2. Go to Control Panel.
  3. Click Hardware and Sound > Devices and Printers.
  4. Right-click the appropriate printer, and then click Properties.
  5. Click the Paper tab
  6. Be sure that the paper size selected matches the manufacturer's specifications for your specific printer model. If it does not match, select the correct paper size from the Paper Size box.
  7. Click OK, and then close the Devices and Printers and Hardware and Sound windows.

Mac OSX Operating System

Chrome Browser

  1. Click the Menu button (three horizontal dots in the upper right-hand corner of the browser).
  2. Choose Print… from the dropdown menu (or press ⌘ + P).
  3. Click More Settings.
  4. Be sure that Scale is set to “100.”
  5. Disable the options to print Headers and footers and Background Graphics.
  6. Setting the Margins to “None” or “Minimum” may also help maximize the printable area on the receipt paper.

Firefox Browser

  1. Click the Menu button (three horizontal lines in the upper right-hand corner of the browser).
  2. Choose Print… from the dropdown menu (or press ⌘ + P).
  3. Click the Page Setup… button at the top of the window.
  4. Click on the Margins & Header/Footer
  5. Change the Left, Right, Top and Bottom margins to "0.2."
  6. Be sure that the Headers & Footers fields are all set to --blank--.
  7. Click OK.

Safari Browser (Mac OS only)

  1. Select FilePage Setup (or press ⌘ + P).
  2. The Safari Page Setup settings are displayed. Under "Format for", choose your specific printer model.
  3. Set the Paper Size to your manufacturer’s suggested print paper size. While this may vary by model, a common size is 72mm x 200xm.
  4. Check to be sure that “Shrink to fit” is enabled.
  5. Click OK.

Finding Your Printer/Paper Settings
If the font size is still too small after adjusting the print settings in your browser, check that you have selected the correct default paper size based on the manufacturer's specifications. To check this:

On MacOS 10.6 and earlier, you can check these settings and make any necessary changes by clicking Print Using System Dialog when you print.

On MacOS 10.7 and later, you can save the settings after configuring the settings the first time. To do this:

  1. Click Save Current Settings as from the Presets list after selecting the correct settings.
  2. Enter a descriptive name for the preset so you will be able to recognize it easily.
  3. Click OK.

You can then select this Preset whenever you print from your browser to automatically apply these pre-configured settings. 

 

Receipts printing too long?

This is most frequently caused by your printer's cut/feed options. Try referencing the printer's manual for the recommended action on printing receipts with variable lengths. (You may need to contact the manufacturer if this information is not provided in the manual.)

Need More Assistance?

Call us at 877-554-6776. Our business hours are Mon-Fri 9am-6pm Central Standard Time.