How to Submit a Drop Request Through the Parent Portal

If your facility has enabled the option to request a drop online, you can follow these steps to submit a drop request from the Parent Portal:

  1. After logging into your Parent Portal account, click on “Enrollments” in the menu at the left of the screen to view your current enrollments.
  2. Click “View Enrollment” next to the enrollment for which you wish to submit a drop request.
  3. The “Drop” request button will be at the bottom of the Class Enrollment details. Click on the button to bring up the “Drop Class Enrollment” screen.
  4. You will be asked to enter a “Requested Last Day of Enrollment”. If the drop request is approved, your student’s enrollment will be dropped at the end of the day on the date entered in that box.
  5. Please provide an explanation for the drop request in the “Anything Else We Need to Know?” field.
  6. Click “Request Drop” to send your request.
  7. If your request was sent successfully you will receive a confirmation email that the request was submitted.

The request must be approved by a staff member before the drop date will show on the enrollment. You will receive a second email letting you know if the drop request was approved or denied.

Need More Assistance?

Call us at 877-554-6776. Our business hours are Mon-Thu 9am-9pm and Fri 9am-6pm Central Standard Time.