How Do I Download and Use the iClassPro App?

IN THIS ARTICLE:
Learn how to download the iClassPro App and how to use it create class/camp enrollments and/or book a party.

For information about how to configure iClassPro App-related settings, see our "How Do I Configure the iClassPro App?" document.

What is the iClassPro App?

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The iClassPro App can be downloaded and used by your customers to manage their accounts, enrollments, make payments and more!  It takes the power of the Customer Portal and streamlines it into a user-friendly interface they can take with them anywhere.

How to Get the iClassPro App

To download the app, customers will need to go to either Google Play (for Android) or the App Store (for iOS devices).  Once there, they will search for “The iClassPro App”, download and install it.

There is an option to display/hide links to the app on the Customer Portal under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>MARKETING AND BRANDING>"Show Mobile App Download Links."

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Alternatively, you can provide your customers with direct links to the app from your own Website:

Helpful links for assistance downloading/installing apps can be found here:

Launching and Using the App

When first launching the app, customers will be prompted to enter the name (code) of the organization and click SUBMIT.

NOTE: Your organization name (code) is your account name, which is part of your various login URLs. For example: https://app.iclasspro.com/a/accountname

After clicking SUBMIT, customers will be prompted to either “Log In” or “Create an Account.”  If they choose to “Log In”, they will use their existing email address and password.  If they choose to “Create an Account” they will follow the same steps used to establish a new account through the usual Customer Portal (including receipt of a verification email).

Once logged in, parents will be taken to the Account Dashboard (They may be asked to agree to your Policies first, if they have not done so previously.)  The Dashboard shows any news or upcoming events and also presents them with links along the bottom to perform specific tasks:

  • Bookings – this is where customers will create new class/camp enrollments or book a party (if the iPartyPro add-on is enabled)
  • Account – this is where customers will view/update account information, including:
    • From Enrollments, they can view all student enrollments and request a Drop or Transfer (if enabled)
    • From Evaluations, they can view the latest student skill evaluations (if enabled)
    • From “Attendance” they can view available makeup tokens and request makeups (if enabled) and record a future absence
    • Clicking “Student Details” will allow the student’s information to be updated
    • Clicking the ADD STUDENT button will allow the family to create a new student account
    • Update or add a student, view student attendance, evaluations and enrollments
    • Make a payment
    • View Transaction History
    • Update/Add Payment Information
    • Add additional guardians/responsible parties to the account
    • Update contact information. (Clicking on a particular field will bring up a screen to edit that information.)
  • Cart – this is where customers can view/edit/delete enrollments in the shopping cart and proceed to checkout when they are ready
  • More – this is where customers can switch locations (if your account has multiple locations), view News & Announcements, review policies or log out.

Creating Class Enrollments

To create a new class enrollment:

  • Go to the BOOKINGS menu
  • Choose “Find a Class”
  • Select the Student(s) you wish to enroll and click “See Classes.”
  • The class list that comes up is automatically filtered to only show classes where at least one selected student would meet the age/gender requirements. There will be a note to show you which student(s) meet the criteria.
  • Click on the name of the class to bring up the enrollment screen.
  • Click “Enroll Now” to submit an Active enrollment. If enabled, an option to click “Request a Trial” will also appear.
  • Confirm the start date and adjust it if needed. (Note that this option is only available for non-session classes and only within the limits of your Customer Portal settings.)
  • Add the enrollments to the cart.
  • The system will attempt to submit an enrollment for all eligible students. A message will be displayed if there are any problems (such as the class being full).
  • Once the enrollment(s) is in the cart, you can either check out, or click BOOKINGS to create another enrollment.

Creating a Camp Enrollment

Note: this option only appears if you have enabled “Show Camps and Allow Visitors to Register for Them” under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>GENERAL SETTINGS.

To create a new camp enrollment:

  • Go to the BOOKINGS menu
  • Choose a Camp Type.
  • Select the Student(s) you wish to enroll and click “See Camps.”
  • The camp list that comes up is automatically filtered to only show camps where at least one selected student would meet the age/gender requirements. There will be a note to show you which student(s) meet the criteria.
  • Click on the name of the camp to bring up the enrollment screen.
  • Click “Enroll Now” to submit an Active enrollment.
  • Answer any Camp Questions and select the date(s) of enrollment.
  • Add the enrollments to the cart.
  • The system will attempt to submit an enrollment for all eligible students. A message will be displayed if there are any problems (such as the camp being full).
  • Once the enrollment(s) is in the cart, you can either check out, or click BOOKINGS to create another enrollment.

Checking Out

To check out/submit your enrollments:

  • Click the CART page.
  • Verify the enrollment information showing the cart. If needed, remove any enrollments by clicking on the “Remove” link to the left of the Price.
  • Verify the payment method you wish to use to make a payment. You can edit/add a payment method as needed.
  • Click “Pay Now!” The system will attempt to run a payment and notify you if there was any problem.

Booking a Party

Note: this option only appears if the iPartyPro add-on is enabled on your account and you have enabled “Show Parties and Allow Visitors to Register for Them” under SETTINGS>CUSTOMER PORTAL>OTHER SETTINGS>GENERAL SETTINGS.

To book a party:

  • Go to the BOOKINGS menu
  • Click “Book a Party”
  • Select a date.
  • Select a time slot
  • Select a package
  • Select party add-ons and click CONTINUE
  • Enter Party details
  • Select to agree to the waiver
  • Click CONTINUE
  • Verify the party information showing the cart. If needed, click the back arrow in your browser to return to a previous page to make adjustments. (Be sure to click CONTINUE on each page.)
  • Verify the payment method you wish to use to make a payment. You can edit/add a payment method as needed.
  • Click “COMPLETE TRANSACTION.” The system will attempt to run a payment and notify you if there was any problem.

Re-enabling App Notifications

When you first install the iClassPro App, your phone should prompt you to ask permission to send app notifications.  If you have denied this permission or otherwise turned off notifications, you will not see any PUSH Notifications that are sent.

To update these permissions and re-enable PUSH notifications from the iClassPro App, follow these instructions:

  • iPhone/iPad
    • Enabling Notifications 
      • Launch the SETTINGS app from your iPhone or iPad.
      • Tap NOTIFICATIONS.
      • Select the APP for which you wish to update notification settings.
      • Toggle the "Allow Notifications" switch on if it is turned off.
        • Set which type of notifications you wish to receive from the App.
          • Alerts - will display the notification alert based on which screen(s) you select:
            • Lock Screen - the app notification will appear on your phone's lock screen whenever a notification is received from the selected app.
            • Notification Center - the app notification will appear in the notification center until you have read or dismissed it.
            • Banners - the app notification will appear as a banner that appears at the top of your screen until you read or dismiss it (if you have banner notifications set to "Persistent"), or will disappear after a few seconds (if you have banner notifications set to "Temporary").
          • Sounds - the system will make a sound whenever a notification is received.
          • Badges - the system will display a badge whenever a notification is received. The "badge" is a number displayed over the app icon showing the number of unread notifications.
  • Android
    • Enabling Notifications 
      • Launch the SETTINGS app from your iPhone or iPad.
      • Depending on your Android version, tap SOUND & NOTIFICATION or APPS & NOTIFICATION.
      • Under the "Notification" area, tap APP NOTIFICATIONS.
      • Select the APP for which you wish to update notification settings.
      • Toggle the "Allow Notifications" switch on if it is turned off.
        • Set which types of notifications you wish to receive from the App.

The iClassPro App is only available for iClassPro Plus customers. Please visit https://www.iclasspro.com/plus for more information about this service and how to sign up!

Need More Assistance?

Call us at 877-554-6776. Our business hours are Mon-Thu 9am-9pm and Fri 9am-6pm Central Standard Time.